bought a solar panel for my ring stick up cam battery and can't program it to my system. i bought 1 about 6 months ago and works great. added this one to another camera. how do I contact a technician ? null

Question

USARET · Accepted Answer

If you are unable to call your local BB store and talk to them you can contact Wasserstein customer service at this email: contact@wasserstein-home.com Their web page where you can get manuals and other contact info is: https://wasserstein-home.com/
Hope this helps...

Wasserstein Team · Answer

Try charging the battery to 100%, as well as checking the solar panel connection is clear of any debris and is securely connected to the Cam. Keep in mind, the Solar Panel needs a few hours of direct sunlight per day to charge as expected.

Please ensure you have done the following:

1. Unplug and reinsert the solar panel charging cable. Make sure that the connection is snug tight.
2. Make sure that your solar panel is placed in maximum sunlight exposure and is not obstructed by trees, buildings, or other obstacles.
3. Make sure that your camera is not in temperatures below freezing. For safety reasons, your camera battery cannot charge in temperatures below 32°F (0° C).
4. Keep the battery of your camera at 100% prior to connecting it to the solar panel. Note that the Solar Panel is designed to provide trickle charging to keep your camera battery charged, not to charge your camera battery from low to full.
5. Reduce your camera usage for a day or two and note your camera’s battery level. Heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it, especially with poor sun exposure.

Please also note that unlike any other cameras, when using a solar panel, Ring won't show whether it’s charging or not.

If there is high traffic, it consumes more power, so you might think it’s not charging at all.
If this does not resolve your issue, kindly let us know. 
If you have any more questions or come across any other issues, let us know, we will be happy to help.

Have a great day,
Wasserstein Tea

“bought a solar panel for my ring stick up cam battery and can't program it to my system. i bought 1 about 6 months ago and works great. added this one to another camera. how do I contact a technician ?”

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