“Why is the appearance of the filter different than the original? What is what’s the difference? It’s throwing me off thinking it’s a knockoff version. It didn’t even come with the stickers of what month i changed the filter”
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Hello Kelly, We can see how differences in appearance or packaging would naturally feel confusing when you’re replacing a key part like a water filter. To provide clarity, the filter you received is a genuine Samsung HAF‑QIN water filter. Samsung has recently introduced updated packaging as part of our sustainability initiatives, which means authentic filters may arrive in a plain outer box or with labeling that looks different from earlier versions, while still meeting the same quality, safety, and performance standards. For added confidence, every genuine Samsung water filter includes a QR code that can be scanned to verify authenticity directly with Samsung. You can also review the official product details here for additional reference: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care
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