Questions & Answers

Q: QuestionHow do you change the light in this refrigerator

Asked 3 years ago by ToniL.

• A:Answer So easy, it’s in the front, just undo the bulb & replace with an appliance bulb. Usually the bulbs last years, depending, of course , how often you open the door.

  Answered 2 years ago by MargaretS

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Q: QuestionIs left hand door available on Whirlpool WRT318FZDW , ?

Asked 3 years ago by fridge.

• A:Answer According to the directions that come with the refrigerator, the hinges and handles can be place on either side allowing opening either right handed or left handed.

  Answered 3 years ago by DavidVerified Purchase

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Q: QuestionWhy is the ice cream in my freezer not getting hard when all other foods are. New refrigerator.

Asked 3 years ago by Ro.

• A:Answer Tried raising freezer , still too soft.

  Answered 3 years ago by Anonymous

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Q: QuestionIs this refrigerator model #WRT318FZDB come in black with a textured front or all textured finish?

Asked 3 years ago by Roseanne.

• A:Answer Hello Roseanne! This model has a smooth front and sides. We do apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: Questionis it self defrosting?

Asked 4 years ago by rene.

• A:Answer YES!

  Answered 2 years ago by MargaretSVerified Purchase

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Q: QuestionAnyone getting sorta ticking sound from freezer when its running. Not always present. Fan is spinning fine and can hear it well if were to pull fridge away from wall and you put your ear to back of freezer. Part of defrost cycle maybe?

Asked 4 years ago by Mikey.

• A:Answer Yes I hear a ticking sound and it’s not all the time it can be annoying

  Answered 4 years ago by Booboo11Verified Purchase

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Q: QuestionI live in second floor and i want my fridge delivers in my unit!! Can the delivery team do that for me?

Asked 4 years ago by Soroush.

• A:Answer Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance with your delivery inquiry. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this frig offer automatic freezer defrost and how good is the incandescent lighting in the frig compared to other models that offer LED?

Asked 4 years ago by marc.

• A:Answer Hi Marc, This Refrigerator has auto-defrost and is equipped with a 120V E14 LED bulb (LED version of the 40-watt appliance bulb) that provides excellent and long-lasting lighting in the refrigerator compartment. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhat's the difference between this model and the Energy Star certified WRT138FZDW?

Asked 4 years ago by jcarter.

• A:Answer Hi jcarter, besides not being Energy Star Certified, the WRT318FZDW has all glass shelves versus only one fixed glass shelf and the others, wire in the WRT138FZDW, also the WRT318FZDW has Easy Connect Icemaker Kit option and fingerprint-resistant finish. Hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: Questionwhat are the dimensions of this refrigerator including THE BOX?

Asked 4 years ago by hod.

• A:Answer hod, the carton depth is 33 5/16 inches, the carton height is 67 7/16 inches, and the carton width is 32 1/8 inches for this Whirlpool® Refrigerator.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWhy does our 1 month old refrigerator make a knocking noise .

Asked 4 years ago by Peaches.

This question was asked about the related product: Whirlpool - 18.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel

• A:Answer Hello Peaches! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool at 800-253-1301. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIs this refrigerator garage ready per the manufacturer Whirlpool? In Florida it gets hot not cold. The 19.3 cu ft said it wasn't garage ready?

Asked 4 years ago by Robert.

• A:Answer Hello Huff. This Whirlpool® Refrigerator is intended for in-home use only. It needs to be in a location where the temperature ranges from a minimum of 50°F to a maximum of 110°F.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan you move the cold cut draw over to the left I see it’s on the right

Asked 4 years ago by Biker.

• A:Answer Hi Biker, Yes this model does allow the drawer to be moved. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan the led light in this fridge be upgraded to a brighter one? Has anyone done this?

Asked 5 years ago by Sammi.

This question was asked about the related product: Whirlpool - 18.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel

• A:Answer I find this light to be brighter than most refrigerators and I work maintenance for a HUD housing complex

  Answered 3 years ago by Linda

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Q: QuestionI require doors hinged on the left, handles on the right, as you face the front of the fridge. Is this fridge available this way? Does monochromatic simply mean that the sides are grey, and the front is standard stainless steel look.?

Asked 5 years ago by Elmer.

This question was asked about the related product: Whirlpool - 18.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel

• A:Answer The entire frig/freezer is white. The delivery men changed the handles to open from right to left. Works great.

  Answered 5 years ago by CeCeEl

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Q: QuestionDifference between two modelsWhat is the difference between the 18.2 cu.ft. Whirlpool model WRT108FZDB for $584.99 and the 18.2 cu.ft. Whirlpool model WRT138FZDB for $629.99?

Asked 10 years ago by Anonymous.

• A:Answer I likes the white color.

  Answered 2 years ago by MargaretS

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Q: QuestionFactory setting.1-4

Asked 3 years ago by Mike.

• A:Answer 2

  Answered 2 years ago by MargaretSVerified Purchase

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Q: QuestionThe seal around the freezer door keeps falling off. How do I fix it?

Asked 3 years ago by dryer.

• A:Answer Hello janem10703! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionCan you adjust or remove the rear rollers to lower case I need case to be 65 inches tall at the rear to fit under cabinets only sliding back around 6inches

Asked 3 years ago by Pd.

• A:Answer Hi PD, here is the link to the "Installation Guide" for this model Refrigerator: https://bit.ly/3Fdu4Qh Please refer to the "Location Requirements" We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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