Questions & Answers

Q: QuestionHow much does this refrigerator weight?

Asked 5 years ago by Bob.

• A:Answer Hello Bob, This model weighs 186 pounds.

  Answered 5 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes it comes with a light in the freezer?

Asked 6 years ago by Jade.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer There is no freezer light.

  Answered 6 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you get the fridge with right side open doors?

Asked 6 years ago by Willie.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Hello Willie! This does have a right door swing but the door is reversible. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan the door be switch to open the opposite way?

Asked 6 years ago by jumaybry.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Yes it can and that's exactly what I got done to mine. They delivered it free and switched the door free of charge as well.

  Answered 6 years ago by WichyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhat are the dimensions

Asked 7 years ago by Bill.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Hi Bill, the dimensions are as followed depth 32 7/8 inches, height 66 1/4 inches, width 32 3/4 inches.

  Answered 7 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust purchased this model. Compressor has noticeable high pitched whine when running. Is this normal? Customer service said it was but I find it hard to believe they would make it that way.

Asked 7 years ago by Tooloudforme.

• A:Answer You can hear the compressor running when cooling. I wouldn't call it a whine or high-pitched, but there is a noticeable rumbling. I've had it 3 weeks and don't notice the motor any more than I did my previous unit..

  Answered 7 years ago by notQuietButVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the charge for taking away my old refrigerator when my new one is delivered? I live in San Rafael Thank you

Asked 8 years ago by Bob.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Biscuit

• A:Answer I was charged $14.99 by Best Buy today to have them haul the old one off when they deliver the new one....

  Answered 8 years ago by ClarkKent

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you make the refrigerator and freezer a left hand hinge

Asked 9 years ago by MFJ.

• A:Answer you most certainly are able to change the doors. it is best if you notify the sales person at time of ordering so it can be done before it is delivered to your home. Be sure the sales person has documented this on your order...there is no additional fee but if it is done after delivery there may be problems with delivery company and/or the quality of the job done.

  Answered 9 years ago by coraggioVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIf I get the Black model is the texture of the front smooth or is it textured? Is it magnetic? Can I put magnets on the front?

Asked 9 years ago by bravemel.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer The finish is smooth and it is magnetic.

  Answered 9 years ago by Norahs49Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: Questionwhere do i go to register this product and where is the manual?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Please click on the link below to register your product and for a user manual. http://www.whirlpool.com/ for product registration. http://bit.ly/2f5OP5K for user manual. We hope you find this information helpful. Thank you

  Answered 9 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhere can i get an additional door binwhere can I get an additional door bin?

Asked 10 years ago by Anonymous.

• A:Answer Hello, for more information on door bins for WRT311FZDW your welcome to reach out to our Customer Care Team directly, they can be reached at 1-800-253-1301. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! Sincerely, Mary

  Answered 10 years ago by WhirlpoolTeam

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan door handle be put on right side of door for freezer and refrigerator

Asked 2 weeks ago by Cilla.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Hello! Yes, model WRT311FZDM does have a reversible door. Thank you for your inquiry about our Whirlpool® appliances.

  Answered 2 weeks ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow does a thermostat go bad and not even 3 years old?

Asked 1 month ago by PatriciaM.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 month ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy does a bottom part of the refrigerator freeze?

Asked 5 months ago by Anonymous.

• A:Answer Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please see the link from some troubleshooting tips for this concern. https://tinyurl.com/ze5dbvu6 If this does not resolve your concerns, please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 5 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, I am having issues with my items freezing in the bottom drawers. Anyone know why this could be happening?

Asked 6 months ago by BarronC.

• A:Answer Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 6 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a link for you to be able to buy extra shelves for the door?

Asked 7 months ago by Kay.

• A:Answer Hello! You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone. Thank you for your inquiry about our Whirlpool appliances.

  Answered 7 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMine is less than 1 yr old. Suddenly all the interior lights and control panel are out, so it is not cooling. Unplugged it to reset; nothing. Help! Is there a warranty?

Asked 7 months ago by CatB.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 7 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill a Samsung quick connect auto icemaker kit work with this refrigerator?

Asked 8 months ago by MarianD.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Hello, for model WRT311FZDB, the correct ice maker you need is W11517113. Thank you for your inquiry about our Whirlpool appliances.

  Answered 8 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy bottom part the fridge isn't cooling why?

Asked 9 months ago by Reds.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 9 months ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question