Questions & Answers

Q: QuestionWhere is the light in the freezer?

Asked 3 years ago by Anonymous.

• A:Answer Hello, there is not a light for the freezer section.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionI purchased this fridge April of 2018. 3 times we had to remove everything, unplug and left the freezer defrost. Water drips into the fridge and I have a cup catching it. Any help would really be appreciated. It should last longer then this. Thank you!

Asked 3 years ago by ChrisEMW.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Sounds like you’re defrosting switch is not working correctly, are your door is not sealing properly

  Answered 3 years ago by James

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Q: QuestionIs this a fridge for a family home, or is it a apartment size ?

Asked 3 years ago by Susan.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Hello Susan, this is a Family size refrigerator. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHas anyone been able to get the freezer to go colder? Mine is only running at 17 degrees or so. Were you able to correct this if so?

Asked 3 years ago by AGLM.

• A:Answer Everything was preset by the delivery people when they brought it in they said everything up.

  Answered 3 years ago by Snowball777Verified Purchase

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Q: QuestionIs the freezer shelf adjustable

Asked 3 years ago by Mack.

• A:Answer I don't have a freezer shelf to adjust. Open unit on top.

  Answered 3 years ago by Snowball777Verified Purchase

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Q: QuestionDoes the fridge require AC power?

Asked 3 years ago by Curtis.

• A:Answer Yes, if you want it to keep items cool in the fridge or frozen in the freezer.

  Answered 3 years ago by LoriPVerified Purchase

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Q: QuestionIs this frig energy star rated?

Asked 3 years ago by Kat.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer No, it isn't.

  Answered 3 years ago by JollyJonquilVerified Purchase

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Q: QuestionI've had two white refrigerators which both rusted after a year or two. What is that about? How can I be sure it won't happen again? BTW I don't use bleach on it.

Asked 3 years ago by rusty.

• A:Answer I’ve had this white refrigerator for about 20 years and it shows no signs of rusting. I cleaned it with Dawn dishwashing soap.

  Answered 3 years ago by JimWVerified Purchase

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Q: QuestionPrice?

Asked 3 years ago by Roger.

• A:Answer I found it on sale and saved about $200.00 and I’m completely satisfied with it.

  Answered 3 years ago by JimWVerified Purchase

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Q: Questionwhat does standard installation and haul away mean..........is there a charge for these?

Asked 3 years ago by kat.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer My understanding standard installation was set-up. Included opening door preference, insert trays, delivered to 2nd story residence all for free. There was a haul away charge. Be advised my old refrigerator had a water hook-up for ice maker that new purchase didn't. Delivery guys won't touch water shut off or disconnect. So word to wise, verify installation if ice maker is needed.

  Answered 3 years ago by JanwawaVerified Purchase

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Q: QuestionDoes free delivery include taking away existing refrigerator?

Asked 3 years ago by clopsy76.

• A:Answer Hello clopsy76! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWill you haul away the old refrigerator?

Asked 3 years ago by Anonymous.

• A:Answer I am a Total Tech Member. The old refrigerator was hauled off free!

  Answered 3 years ago by HappyeerouserVerified Purchase

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Q: Questionwill this refrigerator work as just a drink refrigerator for canned and bottled pop and water? Model WRT311FZDW

Asked 3 years ago by MiMi.

• A:Answer sure. It will hold a good quantity.

  Answered 3 years ago by SusanfromStLouis

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Q: QuestionThe hinge on the freezer is not secure . is the door suppose to move up and down on the hing ?

Asked 3 years ago by PMC.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer mine doesn't do that.

  Answered 3 years ago by SusanfromStLouis

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Q: QuestionPer other questions re: are all the whirlpool top freezers still being made in mexico as of 2022?

Asked 3 years ago by Lynnilou.

• A:Answer Mine was made in Mexico.

  Answered 3 years ago by JimWVerified Purchase

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Q: QuestionWhy doesn’t the freezer have light ?

Asked 3 years ago by Fridge.

• A:Answer It does

  Answered 3 years ago by HappyeerouserVerified Purchase

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Q: QuestionIs there an ice maker that goes with this refrigerator? If so can they be bought and installed at the same time?

Asked 3 years ago by Roger.

• A:Answer No

  Answered 3 years ago by WhirpoolfridgeVerified Purchase

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Q: QuestionWhat are the dimensions inside the freezer of the Whirlpool-20.5 Cu. Ft Top-Freezer Fridge?

Asked 3 years ago by GMCowner.

• A:Answer I just received this model. The freezer is 27 inches wide by 17 1/2 inches high and 21 inches deep.

  Answered 3 years ago by FiveStarVerified Purchase

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Q: QuestionAre shelves glass?

Asked 3 years ago by Unhappy.

• A:Answer Yes. Shelves are glass and are adjustable.

  Answered 3 years ago by KC323Verified Purchase

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