“The machine sounds like it's running, but when we open it, the soap pod is on the bottom of the machine & the dishes look unwashed (particles of food that would easily rinse off with water still left on). We reset it & tried again, no luck. What's wrong?”
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Hey Kelekc, we value your time and would like to look into the concerns with your appliance. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your appliance to get started.
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