A:AnswerHi KimB, the WRS321SDHZ features Fingerprint Resistant Stainless Steel and a can caddy for beverages. The WRS331SDHM features standard Stainless Steel and a more traditional door shelf layout. Thank you for your interest in Whirlpool.
A:AnswerHi KarenP. This Whirlpool® Refrigerator will make about 3.8 lbs of ice in a 24 hour period. Thank you for your interest in our Whirlpool Appliances!
A:AnswerThank you for sharing your insights with us. We regret that you have had a negative experience with your Whirlpool® Refrigerator not cooling. Please review the following professional troubleshooting tips for this concern:
Location and Temperature: The refrigerator is designed for indoor, household use only, with an ambient temperature range of 55°F (13°C) to 110°F (43°C). Operating outside this range may lead to improper temperatures or reduced performance.
Heat Sources: Do not install the refrigerator near an oven, radiator, or other heat source. For best performance, do not block the base grille or install the unit behind a cabinet door.
Leveling: Ensure the refrigerator is level, as this is important for proper overall operation. Check that the floor is level and use shims if necessary. Refer to your Owner's Manual or Installation Instructions for model-specific leveling information. https://youtu.be/Ia_j-CyogtcIf
Power Outage: The Power Outage indicator (on some models) signals that the power supply was interrupted and the freezer temperature rose. The display will show “Power Outage” with an alert tone. Touch any button to stop the tone, and touch any button again to clear the icon.
Showroom/Demo Mode: This mode (on some models) is for retail display and prevents cooling. If the word “Showroom” lights up on the display, consult your Owner’s Manual for the model-specific sequence to exit this mode.
Cooling Function: Verify the cooling function is turned on, as some models may need to be manually turned back on after a power surge/outage or may have been accidentally turned off during cleaning. Consult your Owner's Manual for specific instructions.
Recent Installation: Allow 24 hours for the freezer to reach proper temperatures. Check that the freezer door seals correctly and rearrange any bins or packaging material as necessary.
Large Load: Adding a large amount of food or beverages warms the unit. It can take several hours for the temperature to stabilize.
Condenser Coils: Routine cleaning is generally not needed. However, in greasy, dusty, or high-pet-traffic environments, clean the condenser every 2 to 3 months for maximum efficiency. Refer to the Owner's Manual for model-specific cleaning information, as some models may require a certified technician. https://youtu.be/YHiIZnK-6CY
Temperature Controls: Controls are factory-preset to the "mid setting."
Wait at least 24 hours between adjustments and then recheck the temperature.
Adjust the control to the next higher setting to make the refrigerator colder, or the next lower setting to make it less cold. Repeat this process until the desired temperature is reached.
Consult your Owner's Manual for model-specific control panel information. https://youtu.be/OD_vwmOav78
Airflow/Vents: Ensure proper airflow between the freezer and refrigerator compartments. Locate the vents and confirm that nothing is blocking the airflow. Blocked vents can lead to temperature and moisture issues. Avoid placing temperature-sensitive items (eggs, liquids) in the direct airflow path. Refer to 'Check the Air Vents for Blockage - Ensuring Proper Air Flow' for more information.
Motor Run Time & Door Use: The motor runs longer under warm conditions; normal run time is about 40% to 80% of the time. The refrigerator will warm up when the door is opened often or for prolonged periods, which can also allow excess moisture in, potentially causing frost or condensation. Try to minimize the frequency and duration of door openings.
Please review the troubleshooting tips provided. If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.
A:AnswerHello! There would be an On / Off switch available to turn the ice maker on and off. Thank you for your inquiry about our Whirlpool® appliances.
A:AnswerHello! We are sorry to hear about this concern. Please see this link provided for a list of noises that may be normal. Please select Operation, then Noise. This will provide you with different options to choose from. You may select the noise you are hearing or listen to each. Please remember the placement and surrounding of your Refrigerator will account for sounds. https://tinyurl.com/4fa89zfz
A:AnswerHello, Thank you for your inquiry on our Whirlpool appliances. Whirlpool currently has the following Refrigerator models available without the ice in the door: WRS312SNHW, WRS315SNHW. Hope this helps!
A:AnswerHello! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm est. They will be better able to assist you.
A:AnswerHi Laura, the shelves are approximately 10" wide however they are adjustable.. If you click on the link to the product, https://bit.ly/3NGDpEw if you go to the "interactive tool and documents" link just below the image of the product, there will be an image of the unit with both doors open and common items inside, to help you get an idea of storage space. We hope this helps.
A:AnswerHello Bud, the dimensions are; Depth 33 5/8, Height 66 5/8, and Width 32 3/4. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!
A:AnswerTo ensure proper ventilation for your refrigerator, allow for 1/2"
(1.27 cm) of space on each side and at the top. Allow for 2" (5.08
cm) of space behind the refrigerator. If your refrigerator has an ice
maker, allow extra space at the back for the water line
connections. When installing your refrigerator next to a fixed wall,
leave a 2" (5.08 cm) minimum space on each side (depending on
your model) to allow the doors to swing open.
A:AnswerHello, the height of this Refrigerator is 66 5/8. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!
A:Answerchuck, simply remove everything from the appliance. Shut off the power an clean the interior. You will also need to disconnect the water line to the refrigerator if you have one connected to it.
