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Thank you for sharing your experience. We regret that you are encountering an issue with food freezing in the refrigerator section of your Whirlpool® Refrigerator. Please review the following professional troubleshooting tips: Is the Ice Maker On? An accidentally activated ice maker that is not connected to a water supply can cause the refrigerator section to be too cold, potentially freezing food and causing a buzzing noise. Try resetting the ice maker or performing a one-minute power cycle (unplug and plug back in). Refer to "How to Turn the Ice Maker On" (https://producthelp.whirlpool.com/Troubleshooter?thispageid=11828#s13394) for more information. Do the Controls Need Adjustment? A freezer set too low can make the refrigerator section too cold as air flows between compartments. Adjust the freezer control to a warmer setting and check the temperature again in 24 hours. Factory-recommended settings are typically 37°F for the refrigerator and 0°F for the freezer. Refer to your Owner's Manual for model-specific settings. Is Food Blocking Air Vents? Proper airflow between the freezer and refrigerator compartments is essential for maintaining the correct temperature. Ensure nothing is blocking the vents on the back wall or around shelving. Items placed directly in the cool airflow path may freeze; avoid placing temperature-sensitive items (like eggs or liquids) in these areas. Is the Refrigerator Level? A properly leveled refrigerator is important for optimal overall operation. Check that the floor is level; shims may be needed otherwise. Consult your Owner's Manual or Installation Instructions for specific leveling information. Learn how to use your phone to level household appliances (https://producthelp.whirlpool.com/FAQ/How_to_Level_Your_Appliance_with_your_Phone). For more detailed information, please see: https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Operation/Temperature_Concerns/Refrigerator/Food_Freezing_in_Refrigeration_Section_-_Refrigerator Please review the troubleshooting tips provided. If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.
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