“How do you stop this machine from leaving white residue all over the clothes it "washes?" Every single load we've put in this thing comes out with what looks like wet lint, or soap scum or something on it.”
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We apologize for the negative experience with your washer. Please review the professional troubleshooting guide below to help resolve the issue with white residue. White residue may result from one or a combination of the following factors: Interaction of body soils with detergent (often on activewear) Excessive lint Excess or incorrect (non-HE) detergent use Detergent build-up in the washer Home water quality Water temperature that is too cold Troubleshooting Tips 1. Cycle & Load Settings To reduce residue caused by the interaction of body soils and detergent: Use Heavy Duty, PowerWash, Deep Water Wash, or Whites cycles, if available. Avoid gentler cycles, such as Delicates, Casuals, and ColorLast. Consider using the Extra Power option or the extra rinse option. Select higher soil levels (e.g., Heavy, Extra Heavy) or the warmest water temperature safe for the fabric, following the garment label instructions. 2. Detergent and Water Temperature Detergent Use: Always use the correct amount of High-Efficiency (HE) detergent. Non-HE detergent can cause white "clumps" and is not recommended. Whirlpool recommends using Swash® Laundry Detergent: https://www.whirlpool.com/accessories/laundry-accessories/swash.html https://youtu.be/ghqlQflLZ1c Water Temperature: If using cold water, the temperature must be at least 60 degrees to dissolve detergent properly, especially when using powdered detergent or in cold climates. The washer regulates cold water temperature by adding some hot water. Run hot water in the sink closest to the washer to ensure hot water is running through the lines near the unit. Residue Removal: If white "clumps" of undissolved detergent appear, rewashing the items should remove them. Running items through the dryer will also help. Lint: Excessive lint, especially on new items like towels, is normal and dissipates over time. Use shorter wash times if linting continues; using a dryer will remove most excess lint. 3. Cycle & Component Selection Cycle Selection: Cycle selection is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored for different fabric types and soil levels. Temperature: Temperature Control regulates incoming water. Warm and hot water settings may be cooler than those on older washers. Soil Level: Selecting a soil level adjusts the wash time (e.g., Extra Heavy for more time, Light for less time, and reduced wrinkling/tangling). Spin Speed: The washer automatically selects a spin speed based on the cycle. Faster spin speeds reduce dry time but may increase wrinkling. https://youtu.be/cvDY5e-HL8MDoes 4. Washer Maintenance Run the "Clean Washer" cycle with a product like affresh® every 30 cycles to eliminate excess detergent build-up. https://www.whirlpool.com/results.html?term=affresh https://youtu.be/D13IsbMAMowIf If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.
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