Questions & Answers

Q: QuestionDoes this Whirlpool washer have a high spin speed?

• A:Answer Yes, this Whirlpool washer has a maximum spin speed of 770 revolutions per minute.

Q: QuestionWhat is the advantage of the 2 in 1 Removable Agitator in this washer?

• A:Answer The 2 in 1 Removable Agitator allows you to customize your loads by choosing between the agitator and impeller options, providing flexibility for different types of clothes and cleaning needs.

Q: QuestionCan I use this Whirlpool washer with a standard hook-up?

• A:Answer Yes, you can use this washer with a standard hook-up, but you will need to purchase the fill hose separately as it is not included.

Q: QuestionWhat is the capacity of this Whirlpool top load washer?

• A:Answer This Whirlpool top load washer has a capacity of 4.7 cubic feet.

Q: QuestionDoes this Whirlpool washer have a built-in water faucet?

• A:Answer Yes, this Whirlpool washer has a built-in water faucet for prewashing clothes.

Q: QuestionHow do you add detergent to this washer? Is there a dispenser? How about adding fabric softener?

Asked 4 years ago by Lynn.

• A:Answer You add detergent first and then load your laundry. There are no dispenser for detergent or softener, only bleach. Use a plastic ball for fabric softener.

  Answered 4 years ago by ThomasVerified Purchase

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Q: QuestionDoes anyone know how long it takes for each load? like 30 minutes per load or more or how long it takes depending on the size of the load.

Asked 3 years ago by Sandy.

• A:Answer I have only washed one load so far and that on QUICK CYCLE. It took approximately 50 minutes from start to finish. I wasnt impressed with the "Owners manuel" that came with the washer. Had to go to the website to try and find just WHAT could be washed in the QUICK CYCLE. Got disgusted, put in a "normal" load for us and hoped for the best. Also, was disapointed to find no recepticle for soap and fabric softner. Grateful to have found a replacement washer in a hurry but not greatly impressed with options vs price...

  Answered 3 years ago by TriciaVerified Purchase

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Q: QuestionHow do you stop the washer in order to add an item?

Asked 4 years ago by Isra.

• A:Answer Hello Isra! For Washer model WTW5057LW, you will need to press the Start/Pause button to Pause the cycle to unlock the lid. If the Washer is in a spinning cycle, it may take longer to unlock the lid. We hope this is helpful.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionMy washer won't turn on and the lid is locked

Asked 3 years ago by Anonymous.

• A:Answer I had the exact same problem!!!! Tried to exchange and they wanted to charge me an additional $53 for the washer with a delivery date 2 weeks into the future and a $69.99 fee to pick up the defective one!!! Returned it all together! I will not deal with Best Buy again! Very poor customer service!!

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan I turn off the "lid lock"? We do not have any children in our home.

Asked 3 years ago by Diane.

• A:Answer Hello Diane. The lid lock cannot be turned off. We are sorry for any inconvenience that this may cause.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHi my machine is 2 months old and it says Sense and done, nothing is happening inside the tub are clothes and soap

Asked 3 years ago by Anonymous.

• A:Answer Cancel.... & restart

  Answered 3 years ago by TechnologyVerified Purchase

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Q: QuestionHow long is the drain hose? Is there a lengthener available should I need a longer hose?

Asked 4 years ago by Mary.

• A:Answer Hello Mary, the drain house is 4', if you need a longer one, we do have a drain hose extension kit, 285863. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan this handle larger loads?

Asked 4 years ago by Dana.

• A:Answer Hi Dana, the industry-first 2 in 1 Removable Agitator lets you customize any load to care for your clothes the way you want by easily swapping the agitator post in or out. With two ways to wash, it’s twice the washer you have at home and allows for easier washing of larger more bulky items. Wash more than 2 baskets of clothes in a single load* thanks to our washer with a flexible 4.7-4.8 Cu. Ft. Capacity. Keep the agitator in, or swap to the impeller for the extra room to wash bulky items. *One basket = 7 lbs. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionIn rinse cycle, does it fill the washer with water deep enough to cover all the clothes?

Asked 4 years ago by Sakura.

• A:Answer Yes, during rinses, there is enough water to cover all the clothes.

  Answered 4 years ago by whirlwithoutVerified Purchase

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Q: QuestionI see a Drain and Spin option, but no Rinse and Spin. What if I want to only re-rinse and spin a load?This is the first machine I've had with no softener dispenser and with no cycle indicator, I don't know when it's rinsing.The Downy ball is hit or miss.

Asked 4 years ago by Rinse.

• A:Answer Hi Rinse, The Drain and Spin cycle can also be used to refresh a load by adding the Extra Rinse option, the cycle will rinse, drain, and spin. Use this cycle with the Extra Rinse option for items requiring rinsing without detergent such as swimsuits. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes the end of cycle signal beep? If it doesn’t then specifications is misleading

Asked 4 years ago by Nea.

• A:Answer Hello Nea, this model does not offer an end of cycle signal. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionThe “Quick Start Guide” says “Press Deep Water to automatically add more water to your wash cycle.” Is there a way to add more water to rinse cycle? If you use Deep Water option, does rinse cycle use the same amount of water used for wash cycle?

Asked 4 years ago by Zeynep.

• A:Answer Hi Zeynep, the rinse cycle will automatically be a deeper fill than normal wash, however this particular model does have the "Extra Rinse" option if you feel additional rinsing is warranted. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDo you have to use high efficiency detergent with this model? I purchased it because I thought that it wasn't high efficiency, as it wasn't listed on the description in the store. What will happen if I use regular detergent?

Asked 1 year ago by Tanda.

• A:Answer I use Tide Free & Gentle so I think that is HE rated but if you don't use HE products it could gunk up your system.

  Answered 1 year ago by BaileyGVerified Purchase

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Q: QuestionHow do I get my washer to submerge my clothes in the water? I've the deep water option and they are still not covered the clothes I put on the top never reaches the bottom. Did I get a defective machine or am I doing something wrong?

Asked 4 years ago by Naenae.

• A:Answer Hi Tina, the Deep Water Wash option should make the water fill up the basket, to where the clothes just break the surface of the water. If you continue to have issues of concern, please don't hesitate to reach out to us for assistance at 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM EST. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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