Questions & Answers

Q: QuestionMy new washing machine just stopped working. The lights won’t even turn in. Any suggestions? Checked the breaker and it was fine.

Asked 2 years ago by KH.

• A:Answer Hey KH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHello, just got washer installed. The people are running it for an entire cycle right now. Wondering for future reference is there anyway to stop a cycle completely and have it drain and not just pause it?

Asked 3 years ago by jmddario.

• A:Answer Hello jmddario, you can hold down the start/pause button to cancel the cycle completely.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWasher lock clicks (engages and disengages) repeatedly after the cycle and I have to time it right to open it. Also, if the lid is left closed the lock flashes on and off and every half hour or so, the lock cycle through repeatedly again. Normal?

Asked 3 years ago by MikeHoncho.

• A:Answer Hello MikeHoncho, yes, this is normal. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is it comparable to? Can it hold a comforter. Is it better than the Whirlpool Cabrio?

Asked 4 years ago by Pepper.

• A:Answer Hi Pepper, this unit will handle your King Sized comforters. The removable agitator feature is especially nice for this purpose. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWill this washer be direct drive or belt driven

Asked 4 years ago by Taz.

• A:Answer ??

  Answered 3 years ago by TechnologyVerified Purchase

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Q: QuestionWhich fill hose is needed?

Asked 3 days ago by Starlight7628.

Q: QuestionCan the water run and machine start to fill with the lid open??? Need to have this option.

Asked 1 month ago by LeoGirl.

• A:Answer In order for the cycle to start the lid would need to be shut, however, you are able to add garments if needed before it completes the fill. We hope this information helps.

  Answered 1 month ago by WhirlpoolTeam

  
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Q: Questionis this high efficiency?

Asked 2 months ago by charlie.

• A:Answer Hello! Model WTW5057LW is a high efficiency washer. Thank you for your inquiry about our Whirlpool appliances.

  Answered 2 months ago by WhirlpoolTeam

  
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Q: QuestionDo I have to use deep water to wash a small load of clothes

Asked 3 months ago by Anonymous.

• A:Answer No.

  Answered 2 months ago by TRACEYPVerified Purchase

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Q: QuestionDoes the lid lock. Can I add clothes mid cycle

Asked 4 months ago by Anonymous.

• A:Answer yes and yes.

  Answered 3 months ago by RobinWVerified Purchase

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Q: QuestionDoes this washer have extra large setting for heavy blankets?

Asked 4 months ago by Donna.

• A:Answer Yes it does , You take off the blade from the middle and it allows extra room for blankets and is super easy.

  Answered 3 months ago by Alfredo1913Verified Purchase

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Q: QuestionCan I wash a king size comforter in it?

Asked 5 months ago by Anonymous.

• A:Answer I can but must take out the agitator to keep the drum balanced.

  Answered 5 months ago by NinjaCoffeeVerified Purchase

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Q: Questioncan i buy an extended warrantee

Asked 6 months ago by Anonymous.

• A:Answer yes

  Answered 3 months ago by DaveVerified Purchase

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Q: QuestionIs it possible to adjust the height level of the washer and dryer to get them to match.

Asked 8 months ago by BBYQA.

• A:Answer Hello! The washer and dryer do have adjustable feet. We hope this helps. Thank you for your inquiry about our Whirlpool appliances.

  Answered 8 months ago by WhirlpoolTeam

  
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Q: QuestionDo you remove the old appliances

Asked 9 months ago by Anonymous.

• A:Answer Best Buy will remove the appliances for a fee.

  Answered 9 months ago by DorisPVerified Purchase

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Q: QuestionWhat is my payment balance?

Asked 11 months ago by Anonymous.

• A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 11 months ago by WhirlpoolTeam

  
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Q: QuestionHow many fill hose are needed and how much for fill hose are hoses

Asked 1 year ago by Della.

• A:Answer Hello, you would just need the hot and cold fill hose. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. Thank you for your inquiry on our Whirlpool appliances.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionI’ve been trying to wash blankets for the last 2 hours. The washer is continuously adding water to an unbalanced load. I have rearranged the load, and even tried the “drain & spin” option, but it just keeps adding water. It’s not spinning.

Asked 1 year ago by Help.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionIs this washer a star energy unit , eligible for rebate?

Asked 1 year ago by Hannah.

• A:Answer No rebates for this particular washer.

  Answered 9 months ago by DorisPVerified Purchase

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