A:AnswerHey KH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
A:AnswerHi Pepper, this unit will handle your King Sized comforters. The removable agitator feature is especially nice for this purpose. We hope this helps!
A:AnswerHello! The manufacturer's warranty is for ONE (1) YEAR FROM THE DATE OF DELIVERY OF THE ORIGINAL PURCHASE (PARTS AND LABOR INCLUDED): Whirlpool brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product. In the event of product replacement, your appliance will be warranted for remaining term of the original unit’s warranty period.
https://s3.amazonaws.com/sm-backend-production-attachments/warranty-w11655298-revA.pdf
A:AnswerWe apologize for the negative experience with your washer. Please review the professional troubleshooting guide below to help resolve the issue with white residue.
White residue may result from one or a combination of the following factors:
Interaction of body soils with detergent (often on activewear)
Excessive lint
Excess or incorrect (non-HE) detergent use
Detergent build-up in the washer
Home water quality
Water temperature that is too cold
Troubleshooting Tips
1. Cycle & Load Settings
To reduce residue caused by the interaction of body soils and detergent:
Use Heavy Duty, PowerWash, Deep Water Wash, or Whites cycles, if available.
Avoid gentler cycles, such as Delicates, Casuals, and ColorLast.
Consider using the Extra Power option or the extra rinse option.
Select higher soil levels (e.g., Heavy, Extra Heavy) or the warmest water temperature safe for the fabric, following the garment label instructions.
2. Detergent and Water Temperature
Detergent Use: Always use the correct amount of High-Efficiency (HE) detergent. Non-HE detergent can cause white "clumps" and is not recommended. Whirlpool recommends using Swash® Laundry Detergent: https://www.whirlpool.com/accessories/laundry-accessories/swash.html https://youtu.be/ghqlQflLZ1c
Water Temperature: If using cold water, the temperature must be at least 60 degrees to dissolve detergent properly, especially when using powdered detergent or in cold climates. The washer regulates cold water temperature by adding some hot water. Run hot water in the sink closest to the washer to ensure hot water is running through the lines near the unit.
Residue Removal: If white "clumps" of undissolved detergent appear, rewashing the items should remove them. Running items through the dryer will also help.
Lint: Excessive lint, especially on new items like towels, is normal and dissipates over time. Use shorter wash times if linting continues; using a dryer will remove most excess lint.
3. Cycle & Component Selection
Cycle Selection: Cycle selection is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored for different fabric types and soil levels.
Temperature: Temperature Control regulates incoming water. Warm and hot water settings may be cooler than those on older washers.
Soil Level: Selecting a soil level adjusts the wash time (e.g., Extra Heavy for more time, Light for less time, and reduced wrinkling/tangling).
Spin Speed: The washer automatically selects a spin speed based on the cycle. Faster spin speeds reduce dry time but may increase wrinkling. https://youtu.be/cvDY5e-HL8MDoes
4. Washer Maintenance
Run the "Clean Washer" cycle with a product like affresh® every 30 cycles to eliminate excess detergent build-up. https://www.whirlpool.com/results.html?term=affresh https://youtu.be/D13IsbMAMowIf
If the issue persists, we recommend contacting Whirlpool® directly at 800-253-1301 for further assistance. Our representatives are available Monday through Friday from 8:00 AM to 6:00 PM EST.
A:AnswerThank you for reaching out to us. This specific model is engineered without an easily accessible drain pump filter. Its design is based on a self-cleaning system that flushes lint and small debris out with the wastewater, aiming to eliminate the need for manual filter maintenance.
Please know that we do manufacture other models that include an accessible drain pump filter for those who prefer to perform manual cleaning.
A:AnswerHello! For model WTW5057LW Various inlet hose options are available. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
A:AnswerIn order for the cycle to start the lid would need to be shut, however, you are able to add garments if needed before it completes the fill. We hope this information helps.
