Questions & Answers

Q: QuestionWill I be charged immediately when I pre order?

Asked 5 years ago by Paul.

• A:Answer According to Best Buy policy, when you place your pre-order they’ll authorize your form of payment with your bank, which results in a temporary authorization hold. After a few business days, the hold should be automatically released and the funds returned to your account. Shortly before release day as your order begins final processing for shipment or store pickup, they’ll reauthorize your form of payment, resulting in another hold. Once your order ships or becomes ready for store pickup they’ll then collect payment. Please note that pre-orders placed using PayPal are processed differently, and are charged immediately upon placing your pre-order.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (117)Unhelpful (32)ReportAnswer this questionShow more answers (5)

Q: QuestionAre the disc games on my son's Xbox 1 transferable to the new series S or would you need to purchase the series X to keep playing since it has a disc slot?

Asked 5 years ago by jcwarner.

• A:Answer Xbox Series S is an all-digital console and not compatible with Xbox game discs. If your son has a collection of Xbox One games on disc that he would like to play on the next-generation Xbox, we recommend getting Xbox Series X.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (57)Unhelpful (25)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it come with a controller

Asked 5 years ago by Cytrec.

• A:Answer Thank you for your question! Yes, Xbox Series S comes with one Robot White Xbox wireless controller.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (29)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the warranty of the Xbox series S?

Asked 4 years ago by fritz.

• A:Answer Thank you for your question. Xbox Series S comes with a one-year limited manufacturer warranty from Microsoft.

  Answered 4 years ago by MicrosoftOutreachTeam

  
  Helpful (21)Unhelpful (7)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there an exact time when the new Xbox will be back in stock Nov 10?

Asked 5 years ago by Curious.

• A:Answer November 10th will actually be the release date. It has not yet been released so there is no way for it to be “re-stocked” but we are not yet aware of the exact time it will be released.

  Answered 5 years ago by Anonymous

  Helpful (32)Unhelpful (5)ReportAnswer this question

Q: QuestionHoping to get this for my son before Xmas. He already has an Xbox One at mom’s house with a 1 year Live Gold membership. Will I need to buy another Live Gold membership for the new console or can he use current membership on both consoles?

Asked 5 years ago by Dan.

• A:Answer Thank you for your question! Your son's Xbox Live Gold membership will transfer to his new Xbox console when he logs into his account.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (27)Unhelpful (4)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat the difference between the xbox 1 x and the new xbox series x? Is it really an upgrade? if so how?

Asked 5 years ago by Bobby.

• A:Answer Yes. It is a significant upgrade. The Xbox 1 X cannot do 4K at 120Hz or render raytracing graphics. The Xbox Series X can do up to 8K and render raytracing graphics. It also has a solid state drive, upgraded cpu and gpu, meaning it is more than twice as fast and powerful as the Xbox 1 X. The Xbox 1 X will eventually become obsolete as it won't be able to run future games as they will continue to advance in detail and performance demand.

  Answered 5 years ago by Scorpio

  Helpful (33)Unhelpful (11)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes the Xbox Series S have an external storage port? If so can I use an external SSD- say 1TB?

Asked 5 years ago by ElderGodNova.

• A:Answer Thanks for asking! Yes, Xbox Series S has an external storage port that is compatible with the 1TB Storage Expansion Card for Xbox Series X/S from Seagate. For more information, go here: https://www.bestbuy.com/site/seagate-storage-expansion-card-for-xbox-series-xs-1tb-solid-state-drive-nvme-expansion-ssd-for-xbox-series-xs/6425015.p?skuId=6425015

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (28)Unhelpful (14)ReportAnswer this question

Q: QuestionHi, I purchased xbox series s digital..how do I purchase games and will they be saved to box to play forever once I buy it or will they have to be rebought? Will I need to buy any other pieces of equipment for the system to work? 1stgame for daughter.

Asked 4 years ago by Metria.

• A:Answer Congrats on your new XBox Series S and thank you for your questions. Digital games may be purchased from Best Buy or directly through the console's online store. Games you purchase will become permanently connected to your Microsoft account and will follow you when you upgrade to your next Xbox console. This bundle has everything your daughter needs to get started gaming (except for a monitor and Internet connection).

  Answered 4 years ago by MicrosoftOutreachTeam

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionPer my son's request he apparently NEEDS this upgrade from his Xbox 1. What is the difference between the Xbox series X v S?

Asked 5 years ago by GamerMom.

• A:Answer Thanks for asking! Both consoles deliver next-generation capabilities powered by the Xbox Velocity Architecture, such as faster loading, the ability to seamlessly switch between multiple games with Quick Resume, richer and more dynamic worlds, and frame rates up to 120fps. The primary difference between the two consoles is that the Xbox Series X displays games at native 4K, comes equipped with a UHD Blu-ray Disc player, and 1TB of custom SSD storage. Xbox Series S is designed for disc-free gaming at 1440p (with the ability to upscale to 4K), with a custom 512GB SSD. And, of course, they're priced differently. Both consoles have the option to expand available custom storage via the Seagate Storage Expansion Card.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (10)Unhelpful (3)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the difference between the Xbox series s and series x?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Xbox Series S 512 GB All-Digital (Disc-Free Gaming) - Holiday Console

• A:Answer There are quite a few differences between the Series S and Series X, but the main differences are that the X has a Blu-Ray drive whereas the S does not, and the X has a larger internal storage drive. This means that you can load games off of disc onto an X, but not onto an S. The larger internal storage lets you store more games without having to erase and redownload them.

  Answered 3 years ago by DougVerified Purchase

  Helpful (12)Unhelpful (4)ReportAnswer this questionShow more answers (1)

Q: QuestionWhats the difference between the "holiday console" and the standard series s?

Asked 3 years ago by Tim.

This question was asked about the related product: Xbox Series S 512 GB All-Digital (Disc-Free Gaming) - Holiday Console

• A:Answer I believe the only difference is the box it comes in looks a little different. Haven’t noticed a difference in the console itself between the regular and ‘holiday edition’.

  Answered 3 years ago by ShinShin412Verified Purchase

  Helpful (8)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat does it mean disc free gaming? Does this mean I cannot use the game discs I have from my xbox one?

Asked 5 years ago by sweetsashae.

• A:Answer Thanks for asking! Xbox Series S does not have a built-in optical drive and is not compatible with Xbox game discs. If you are interested in a next-generation Xbox that can play game discs, we recommend Xbox Series X. It has a built-in 4K UHD Blu-ray drive that can play both Blu-rays and physical Xbox games.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (7)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this be restocked soon? Is there any way I can be notified when they become available?

Asked 4 years ago by Garrison.

• A:Answer Thank you for your interest in Xbox Series S. Due to high demand, Xbox Series X/S consoles may not currently be in stock. But don't worry, we're working hard to make more available on a regular basis. In-stock notifications are not available for this product, so we recommend checking back with Best Buy regularly for updates.

  Answered 4 years ago by MicrosoftOutreachTeam

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the console come with a charger for the control?

Asked 5 years ago by Melly.

• A:Answer Thank you for asking! The Xbox wireless controller that comes with Xbox Series S uses two AA batteries and does not come with a charger. To make it rechargeable, we recommend getting a rechargeable battery pack designed for Xbox Series X/S controllers, such as the Xbox Rechargeable Battery and USB-C Cable for Xbox Series X/S. Please go here for more information: https://www.bestbuy.com/site/microsoft-rechargeable-battery-usb-c-cable-for-xbox-series-x-and-xbox-series-s-black/6430661.p?skuId=6430661

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (6)Unhelpful (2)ReportAnswer this question

Q: QuestionCan I use a micro sd card with the Xbox series s?

Asked 4 years ago by Zach.

• A:Answer no

  Answered 1 year ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill I be able to play games that has been previously downloaded if I lose internet connection?

Asked 4 years ago by Chief.

• A:Answer Thanks for checking! Some games may be enjoyed offline without the need for an active Internet connection once downloaded and installed. Please refer to your game's requirements for more information.

  Answered 4 years ago by MicrosoftOutreachTeam

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you need xbox game pass to play on the Xbox series s

Asked 4 years ago by Gamepass.

• A:Answer Thank you for asking! No, Xbox Game Pass membership is not required to use Xbox Series S. Games may be purchased digitally to play on the console.

  Answered 4 years ago by MicrosoftOutreachTeam

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCould I take my external hard drive that was plugged into my Xbox one and use that to transfer and play the games on the Series S? Also do the Xbox one controllers also work with the series S? Thanks

Asked 5 years ago by Anonymous.

• A:Answer Thanks for asking! Yes, you may use your current external hard drive to transfer games to Xbox Series S. While games that have not been enhanced for Xbox Series S may be played directly from this external drive, enhanced games must be installed on the console's internal SSD. For a full list of games that are optimized for Xbox Series X/S, please go here: https://www.xbox.com/en-US/games/optimized Xbox Wireless Controllers designed for Xbox One are also compatible with Xbox Series X/S.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (3)Unhelpful (0)ReportAnswer this question