Questions & Answers

Q: QuestionWhat type of cooling technology is used in this wine cooler?

• A:Answer This wine cooler uses Active Cooling Technology to ensure even cooling.

Q: QuestionHow many temperature zones does the wine cooler have?

• A:Answer This wine cooler has two temperature zones.

Q: QuestionWhat is the purpose of the dual-pane glass door?

• A:Answer The dual-pane, argon-filled glass door improves insulation to minimize heat exchange and increase soundproofing.

Q: QuestionWhat are the color options for the LED lighting?

• A:Answer The LED lighting is available in Cloud White, Deep Blue, and Amber.

Q: QuestionDoes this wine cooler have a digital display?

• A:Answer Yes, this wine cooler has a digital display.

Q: QuestionMy wine fridge has the 8e or 6e error code (I can’t tell) and won’t stop beeping. I have turned off the power but it keeps beeping as soon as power is restored. Thanks

Asked 5 months ago by Ron.

• A:Answer Hello, Hello, Sounds like you may need a service call. Please reach out to Zephyr directly at [email protected] so we can better assist you. -Zephyr

  Answered 5 months ago by zephyrventilation Team

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Q: QuestionAre shelves removable

Asked 1 year ago by Pam.

• A:Answer Hello, Yes the shelves are removable and further instructions can be found on page 20 of the user manual. Please note that PRW24C02CG is our most recent version of this cooler. Thank you for your inquiry! -Zephyr

  Answered 1 year ago by zephyrventilation Team

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Q: QuestionI also have the 6e error code and on my Zephyr beverage refrigerator model PRW24C02BG and have reset it several times. It resolves itself and then starts again. Been going on for years. Of course now I am out of warranty. Very disappointing.

Asked 1 year ago by MsJones.

• A:Answer Hello, It will need temp sensors replaced and the control board. Please reach out directly to Zephyr at [email protected]. We would like to learn more and resolve your concerns promptly! -Zephyr

  Answered 1 year ago by zephyrventilation Team

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Q: QuestionWhat a bE ERROR MEANS

Asked 1 year ago by Pool.

• A:Answer Hello, The 6e code is a communication issue between the temperature sensor and the main control board in the Presrv. First, we suggest unplugging the Presrv for about 15 min and then plug it back in and see if the code resolves itself and communication resumes. Please let us know if it continues to flash the code in the display and we gladly help find another solution. Thank you for your inquiry! -Zephyr

  Answered 1 year ago by zephyrventilation Team

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Q: QuestionMy wine refrigerator has a 6E error code and won’t stop beeping. What is wrong?

Asked 2 years ago by MsJones.

• A:Answer Hello, The 6e code is a communication issue between the temperature sensor and the main control board in the Presrv. First, we suggest unplugging the Presrv for about 15 min and then plug it back in and see if the code resolves itself and communication resumes. Please let us know if it continues to flash the code in the display and we gladly help find another solution. [email protected] Thank you for your inquiry! -Zephyr

  Answered 2 years ago by zephyrventilation Team

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Q: QuestionDoes this wine fridge/cooler come fully assembled out of the box? Or is there some assembly required?

Asked 2 years ago by Merlot.

Q: QuestionWondering how loud is this unit when running? Also frost free?

Asked 2 years ago by Davidnik.

• A:Answer Hello, Sound level is 39 dBA, not certified frost free. Thank you for your inquiry! - Zephyr

  Answered 2 years ago by zephyrventilation Team

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Q: Questionwhat is the needed size of the opening for the unit to fit properly and open the door?

Asked 2 years ago by skip.

• A:Answer Hello, Cutout Depth in.: 24.37. Cutout Height in.: 34. Cutout Width in.: 24. Thank you for your inquiry! - Zephyr

  Answered 2 years ago by zephyrventilation Team

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Q: QuestionWhat type of coolant does this unit have?

Asked 3 years ago by Curious.

• A:Answer Hello, The Presrv has R600A coolant. Thank you for your inquiry! - Zephyr

  Answered 2 years ago by zephyrventilation Team

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Q: Questionwhat is the door panel measurement

Asked 4 years ago by moorey.

• A:Answer Hello, The exterior door measures 30" tall x 23/1/2" wide. You may view more details here: https://zephyronline.com/product/dual-zone-wine-cooler/ Thank you for your inquiry!

  Answered 4 years ago by Zephyr

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Q: QuestionCan you also store beer cans/bottles in this model?

Asked 4 years ago by Debbie.

• A:Answer Hello, Yes! You have two different zones- that you can set to your desired beverage temperature. You may want to log on to our website and view more detailed information and bottles capacity here: http://docs.zephyronline.com/docs/specs/Presrv_PRW24C02BG_spec.pdf Thank you for your inquiry!

  Answered 4 years ago by Zephyr

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Q: QuestionDoes the opening of the door have 0 clearance? Meaning that it doesn't require additional space to open the door.

Asked 4 years ago by Sus.

• A:Answer Hello, The cooler requires 2 1/4" spacing between the unit and the wall to allow for the door handle. You can view more details and specifications on our website and in the user manual guide. http://docs.zephyronline.com/docs/specs/Presrv_PRW24C02BG_spec.pdf Thank you for your inquiry!

  Answered 4 years ago by Zephyr

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Q: QuestionWill this wine cooler be delivered and professionally installed (white glove delivery) free of charge in 98006 Bellevue? Thanks!

Asked 4 years ago by Gunter.

• A:Answer Hello, We are Zephyr- the manufacturer- thank you for choosing Zephyr! Delivery and installation arrangements are made with the retailer you choose to purchase your wine cooler from. You can locate a local dealer/ retailer on our website under the Dealer Locator Tab:www.zephyronline.com Thank you for your inquiry!

  Answered 4 years ago by Zephyr

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Q: QuestionWhat humidity level should be expected in the unit?

Asked 4 years ago by FL.

• A:Answer Hello, We have not officially tested this product to claim humidity levels- There is no water supply system to help increase humidity levels if needed. Thank you for your inquiry!

  Answered 4 years ago by Zephyr

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