Questions & Answers

Q: QuestionWhat material is the black oven door?

Asked 1 year ago by Princess.

This question was asked about the related product: ZLINE - 36 in. Legacy Dual Fuel Range w/ 6 Burner Cooktop & Electric Oven w/ Satin Steel Door (RA-SN-36) - Stainless Steel

• A:Answer Hello! The matte black door is a fully stainless steel door, with a black matte finished layer. Please do not hesitate to reach out to us for any further questions that we can help answer!

  Answered 1 year ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy does the description of the RA-SN36 say that it is finger print resistant when you answered one question asked by someone that the only one is the Durasnow?

Asked 1 year ago by Princess.

This question was asked about the related product: ZLINE - 36 in. Legacy Dual Fuel Range w/ 6 Burner Cooktop & Electric Oven w/ Satin Steel Door (RA-SN-36) - Stainless Steel

• A:Answer Hello! Thank you for taking the time to reach out to us. The RA-SN-36 has a fingerprint-resistant door (SN stands for DuraSnow) which is why this range would be considered fingerprint resistant. The body of the range is traditional stainless steel (RA), so it is not regarded as fingerprint-resistant. However, if you would like a full DuraSnow range, you may purchase an (RAS) model, which will be fully DuraSnow Fingerprint-Resistant. The model number would be RAS-SN-36. Please do not hesitate to reach out to us for any further questions that we can help answer!

  Answered 1 year ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the burners sealed?

Asked 2 years ago by Mike.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

Q: QuestionChecking to be certain this is a true 36:" width. My cabinet installer has left an opening of 36 1/2" Thanks!

Asked 2 years ago by Dallasuser.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hello! Thank you for reaching out. This range is 35 1/2 inches. Please let us know if you have any further questions that we can assist with!

  Answered 2 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the griddle that comes with the 48 inch dual fuel a reversible griddle?

Asked 2 years ago by Fashing.

• A:Answer Hello! Thank you for reaching out to us. Yes, the griddle is reversible. Please let us know if you have any further questions that we can help answer!

  Answered 2 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to order a new individual burner (black) cover. How do I do this? I can not find a part number. Thanks!

Asked 2 years ago by Susan.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

Q: QuestionWhat are the individual burner BTU’s?

Asked 3 years ago by Anonymous.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer The front left one is very high. I am sorry I can not give you the straight answer. I had googled on how to use the zline oven knobs and there is a video where a man speaks about each burners btu's.

  Answered 2 years ago by JulieGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo z-line ovens have a vent at the top of the stove? It looks like there's a low-profile vent there for the stovetop. I'm looking at an application where we wouldn't have an overhead vent.

Asked 3 years ago by llllmaverickllll.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Cooktop & Electric Oven w/ White Matte Door (RA-WM-36) - Matte White

• A:Answer Hello! Thank you for reaching out! We do not offer downdraft ranges at this time. The only option we have currently is either a range hood or over the range microwave which adequately removes odor and smoke from the area. If you would like assistance finding the right model for you, please let us know at and we will be happy to help!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi…we’re considering a 36” Zline. Our issue is evaluating the color of the Zline in light of the other appliances in our kitchen, which are black. They’re not Matte Black, but I guess what you might call a standard black. Where can we look at a stove?

Asked 3 years ago by Anymouse.

• A:Answer I hope you did not buy this zline. Oven is hoffific to use! You get no support from Zline.

  Answered 2 years ago by JulieG

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi Is the range heigth adjustable? Our benchtop is 37.5" and the stove is 36" high. Thanks

Asked 3 years ago by toomgoo.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Yes.

  Answered 3 years ago by MicoVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a 48” Zline range. Have had it a couple weeks. I used the oven yesterday and when I turned the oven off and the blue indicator light stays on all the time, even when oven is cold and has been off.

Asked 3 years ago by Renee.

• A:Answer Hello Renee! Thank you for reaching out! We would love to troubleshoot any issue you may be having. Please reach out at zlinekitchen.com/contact and one of our experienced customer service representatives will happily assist you. Thank you.

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis t a 220 plug and is the oven electric or gas?

Asked 3 years ago by Mico.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hi Mico, Thanks for reaching out! The oven on this model is electric and requires a NEMA-14-50 4 wire plug system while drawing 15 amps. If there is anything else we can help with, please feel free to reach out at zlinekitchen.com/contact. Thank you!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionIs there a dual fuel 36 inch range that comes with self cleaning oven and griddle!

Asked 3 years ago by Nextinline.

This question was asked about the related product: ZLINE - 36 in. Legacy Dual Fuel Range w/ 6 Burner Cooktop & Electric Oven w/ Satin Steel Door (RA-SN-36) - Stainless Steel

• A:Answer Hello! Thank you for your interest in our ZLINE ranges! We do not offer a self cleaning option for our ranges at this time. The griddle come with our 48 and 60 inch ranges. We do offer a griddle that works perfectly with all of our 36 inch ranges that would be purchased separately. Unfortunately, this is not live on bestbuy.com at this time. Please reach out to us at zlinekitchen.com/contact if you would like help purchasing this griddle (GR1). Thank you!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust got this range and have some questions …How do I know the convection is actually on? Theres no difference in fan sound from regular bake to convection bake. Also how do you know whenit’s achieved the set temp? The blue light stays lit the whole time?

Asked 3 years ago by Sk20009.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hello! Thank you for the purchase of your new ZLINE range! The indicator light will turn off once the desired temperature is achieved. The convection will turn on if selected. There is a convection fan blade that spins while in convection bake, convection broil, and high bake. Please reach out to us if you have any further questions we can help answer!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a self clean?

Asked 3 years ago by Anonymous.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hello. We appreciate your interest in our ZLINE ranges! This model of range does not come with a self cleaning option. Please let us know if you have any further questions and we would be happy to help! Thank you!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the cooktop part of the stove compatible with propane?

Asked 3 years ago by ChrisMSeattle.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer No, They usually have different gas connections for NG and propane.

  Answered 3 years ago by LadyGolferVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis there a drawer? is there a grill?

Asked 3 years ago by Anonymous.

• A:Answer Hi! This range does not have a drawer, and does not come with a grill. A griddle can be purchased separately, the model number for the griddle is GR1.

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the back of the stove top have a downdraft fan? and if so, how should this be accommodated at installation?

Asked 3 years ago by ritz.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hello! Thank you for reaching out to us. At this time, we do not have downdraft fans, however our stovetops are compatible with downdraft fans. We recommend reaching out to your installer or contractor for more specific installation questions regarding a downdraft fan and installation. Please let us know if you have any further questions that we can help answer. Thank you!

  Answered 3 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt the range smudge proof in stainless steel finish?

Asked 4 years ago by Anonymous.

This question was asked about the related product: ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel

• A:Answer Hello! Thank you for reaching out to us. Our traditional stainless steel is not smudge proof, however our ZLINE exclusive DuraSnow finish is smudge, fingerprint and scratch resistant. Please let us know if you have any further questions that we can help answer! Thank you!

  Answered 4 years ago by ZLine Customer Service

  
  Helpful (0)Unhelpful (0)ReportAnswer this question