Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 925 reviews
Rated 3 out of 5 stars
Printer was great except for see below
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We could not automatically print back and front of pages without having to print one side, then go to printer and turn pages over manually and print on other side.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Love it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good haven’t tried printing pictures yet but everything else excellent.
I would recommend this to a friend
Rated 5 out of 5 stars
Printer
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am glad I bought this. It comes in handy when I need it
I would recommend this to a friend
Rated 3 out of 5 stars
Glenda Barrett
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm having trouble getting to know my new printer. Can't seem to be able to get the margins right. It's difficult for the paper to feed properly.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Inkjet Printer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far the printer is performing well as it should for being brand new!
I would recommend this to a friend
Rated 5 out of 5 stars
Great printer
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great all in one printer. Especially love the ink wells for printing
I would recommend this to a friend
Rated 5 out of 5 stars
HP Printer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the printer and the customer service is fabulous!
I would recommend this to a friend
Rated 5 out of 5 stars
Great printer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does a good job! Just wish it was faster. Overall very satisfied!
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing printer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing printer definitely would buy again and recommend
I would recommend this to a friend
Rated 1 out of 5 stars
It was great while it worked.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The printer had problems with print cartridge errors and print quality issues that increased over the initial days of use. Finally the printer died while HP support was troubleshooting. I only had the printer for 3 weeks. I am currently awaiting for a replacement printer from HP. I am hoping the replacment printer will make up for the disappointing experience.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Has everything we need.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had a little trouble setting it up, but now it is doing fine.
I would recommend this to a friend
Rated 5 out of 5 stars
Love having the refillable tanks.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Having the tanks is a great way to always see how much ink is left.
I would recommend this to a friend
Rated 5 out of 5 stars
Sales
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent thanks for your help
My family is very happy
I would recommend this to a friend
Rated 2 out of 5 stars
Works when it wants to
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When it does work, it works great. But most of the time it won’t even print. Super annoying I paid a lot for this and bought it for my small business.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great service
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great printer for the money and comes with plenty of ink
I would recommend this to a friend
Rated 5 out of 5 stars
Great printer
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought to reduce the monthly price of inks
Good quality
I would recommend this to a friend
Rated 3 out of 5 stars
Nice but complicated
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice but very complicated to figure out and I still can’t figure out how to make a simple scan to my email.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Very UNHAPPY
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am already having problems with this dumb thing. It keeps wanting us to replace the cartridge. REALLY, it's only 4 weeks old and having problems. I have tried to contact the local best buy store, and the HP help line. Neither are useful. The best buy company want me to pay for help and the other wants to me to get the info on the internet.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Must flip the pages to print 2-sided. :(
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Prints well, but you must flip the pages to print 2-sided. Wasn’t told that by the salesperson. Can’t believe I bought a $450 printer in 2020 that still requires the pages to be manually flipped. Double-sided printing should be the default today. No intelligent person prints multiple pages 1-sided. No need to waste paper. I’d return it but the 15-day return period has ended. :(
No, I would not recommend this to a friend
Brand response from HP Team
Posted .
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I know that printers sometimes get software updates that add features, including automatic duplex printing. I suggest you contact us directly at +1 800-474-6836 so we can help you find a software update with this feature if one exists. To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. Call the number above, or visit our support site to elicit help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Find that site here: - support.hp.com
Keith HP Care hp.com/support
Rated 1 out of 5 stars
Snail Print!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I HATE IT! It takes FOREVER to print even a page with not much on it. I am really happy I am not writing a novel to be printed! I really regret purchasing this particular Model of HP printer I wish I could exchange it for one that prints at a "Normal" speed and I bet you will not post this!