Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks good, operates as it should. Would like at least one of the shelves to allow gallons on it instead of just the door.
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator but low on storage. Admittedly we have a counter depth.
I would recommend this to a friendSlickest looking refrig ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator for our daughters over the garage studio apartment. It fits with the decor, perfect for her dwelling and came at a great price!
I would recommend this to a friendGets the job done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product overall. Integrated app works well to control temp and other features from a phone.
I would recommend this to a friendWorks well....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described. Maybe too bulky than it need to be thank you
I would recommend this to a friendDon't like having to open the doors from the top
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfactory except having to open the doors from the top.
I would recommend this to a friendNOT HAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on March 29th 2022. By the first week of April started smelling an electrical burning smell and the same the second week and on April 12th called Samsung and technician came out on April 19th and he changed the mother board. April 21st my water and soda was not cold and my ice cream and cold pack was not frozen in freezer. The fridge was making a loud noise and outside of fridge was hot not warm but hot. I unplugged it and took everything out. Next service April 28th we'll see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mario,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 17.5 cu. ft. Counter-Depth 3-Door French Door Refrigerator with WiFi and Twin Cooling Plus® - Black stainless steel
For follow-up on your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144439629
^Ross
Great refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the brand they always have great products I loved my refrigerator
I would recommend this to a friendExcellent fridge for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge for the price. Good ammount of room for the size.
I would recommend this to a friendgreat small fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge just wish you could change the height of the shelves, love the color
I would recommend this to a friendBuy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I recommend this product. You will not be disappointed.
I would recommend this to a friendLOOKS GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK ***********************************************
I would recommend this to a friendRethinking incase it is me ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker does cubes and then the cubes freeze together .... i'll get back to this issue when life is better ....
No, I would not recommend this to a friendBrand response from Samsung
Posted .CaroleF, we understand your frustration when the ice cubes freeze together or clump. We are here to help.
Here is a guide to help you when the ice cubes clump. Please choose "Clumping ice cubes."
Ice maker makes small, cloudy, dirty, or clumped ice
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147222810) to help our team pull up your information.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Exactly what I was looking for. Going to make my kitchen look amazing.
I would recommend this to a friendGood product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all expectations. Easy to install and hook up. Only thing would like more of is shelf place
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Joseph, I want to congratulate you on your new Samsung Refrigerator purchase and really appreciate you for taking the time to share your feedback. I am happy to see that you are having a great experience. We welcome you to our family and thank you for choosing Samsung. ^Brad
Yasss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im on love with it super easy to use and shper functional
I would recommend this to a friendWe love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it this js my best purchase my family and my husband they are so happy
I would recommend this to a friendSmall storage for drinks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have enough space to store milk jugs and stuff. I had to purchase extra storage from Amazon just to be able to fit everything I needed and still keep the fridge clean. Other than that I have no complaints.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product good, sales rep good, delivery terrible, horrible,
I would recommend this to a friendBuyer beware, this fridge doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge. The cooling would stop working, despite the display showing cold temperatures. After power cycling, the display would then show the correct (warm) temperatures and begin cooling down. After a small amount of time (less than 24 hours) the same thing would happen all over again. I lost a ton of food as I worked with Samsung support for months. Finally, I was given a replacement unit after Samsung told me mine was defective. The SAME thing happened less than 6 hours after plugging it in!! I now have to jump through yet another lengthy return process without a working fridge. There are other reviews with the same issues, DO NOT BUY THIS FRIDGE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayM,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is in the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840813) to help our team pull up your information.
Have a great day.
^Charles
