Customer Ratings & Reviews
- Model:
- NX60A6711ST/AA
- SKU:
- 6447857
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the air fryer as a standout feature, with many praising its performance. The ease of cleaning and the sleek design also receive positive feedback, while some users mention the stove's quick heating capabilities. However, a small number of customers have expressed concerns about the durability of the knobs.
This summary was generated by AI based on customer reviews.
Nearly perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over our old LG flattop. Looks great in out room.
I would recommend this to a friendRange gas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the same range I purchased from Home Depot that failed within 3 months and was a real hassle with getting it fixed with 3 service calls and no success, resulting in getting money back so after time I decided to buy the same range from Best Buy due to Geek Squad
I would recommend this to a friendStove on 2 month delay, Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review something I haven't received yet. Ordered the stove on 11/28/23 and was to be delivered 12/28/23 and was notified it would now not be delivered until 1/27/24. Highly disappointed as I had to wing it through the holidays.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Terrible purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amy,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung - 6.0 Cu. Ft. Freestanding Gas Convection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like the range. Each of the 4 burners have different flame ranges which is nice. I have used the convection oven to bake sweet potatoes and I have used the dehydrator for mushrooms. I'm looking forward to using more features as time permits.
I would recommend this to a friendGas Leak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customers please, please be careful that the purchase you are receiving is "brand new" if you ordered it brand new. Not open box not a returned item from a previous customer. I know this range had a previous owner because of the flaws. When we used it for the first time we smelled GAS and had to call the Wisc. Electric Company to come to my home. They immediately disconnected the range and told us not to use it. We were told to call Best Buy to replace the range. My concern was that we ordered a NEW RANGE! Why was it leaking dangerous gas fumes? If the order was for a new range it should have delivered as "NEW". I looked at the range more closely and noticed that the Air Fryer had stains on it!. This delivery was not new. Calls were made to Best Buy regarding this matter but my family was still inconvenienced for a week waiting for an exchange. BE very careful and check your purchase right away. You can also call the manufacture to confirm if it was used or new. Hopefully that will be my only problem with this purchase.
I would recommend this to a frienddont meet expectations
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gas knobs become loose and gas not shut downs stainless steel get scratch very easy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paco,
Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.
For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147649259) to help our team gather your information.
Have a great day.
^Charles
Samsung Firestone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality I have ever seen in a Samsung the noob in the stove all of the them broke on the 3rd month and I visited Best Buy and they didn’t send me a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Syedusman,
I can't imagine how you are using the range with some parts broken. You may be referring to the range knobs that were damaged in the third month. To help you check the availability and compatibility of the range knobs, you can contact Samsung'sSamsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047499 to help our team pull up your information.
Have a great day.
^Aloe
lack of control of flame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bea cause of the burners lack of control and you cannot get burners adjusted to a extremely low flame has made this a very difficult stove to control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/31XEGVY). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980870) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Buy something else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 15 days to return this but missed it because I was on vacation. Only some of my numeric buttons and icon buttons work. The numbers 1, 4 and 7 seldom work some no baking at 400 degrees. Built in airfryer doesn't come on because the airfryer icon doesn't work. These problems occurred and are on going within 2 days of this range being delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kelvin. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would also like to take a further look into your concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143747974) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Cheap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LisaW,
Maintaining the range takes a lot of effort. Let us help you with the range.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.
Have a great day.
^Aloe
Price was great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We looked all over the place for a propane stove. Ended on buying it from Best Buy because of the support we got and the price was great.
I would recommend this to a friendControl panel went bad after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have the control panel replaced after a few months. I'm not sure i can recommend this product. It has cool wifi capabilities
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want to inquire more about what occurs with the range control panel and would like to assist as soon as possible.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147711033) to help our team pull up your information.
Have a great day.
^Camille
My great gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple design but great gas range. Just what I needed. Love how it fits perfectly in my kitchen and functions very well.
I would recommend this to a friendUpset customer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a really bad experience. My tenant is now asking me for a new range because this one doesn’t work. They sent someone to correct the problem and the technician told my tenant the stove was 8 years old. Now my tenant thinks I bought a used stove. I’m having to buy a new stove/range unnecessarily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SandraG, we understand your frustration. We want to speak to you directly to provide support and discuss what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171024) to help our team pull up your information.
Have a great day.
^Camille
Affordable nice looking range with air fryer.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice looking range with air fryer. The price is good point. Delivery team was worst they started to pick fight and I had ask them leave the house otherwise I would call the cops on them.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the excellent-looking range with an air fryer at a reasonable price; however, the delivery team started to pick a fight.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Samsung Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the stove works fine; it was damaged with several dents. I have to wait over two months for the replacement. The installation was great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reggie,
Thank you for letting us know about what happened to your Samsung range. We appreciate your patience in waiting for the replacement of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971171.
Thank you for choosing Samsung and have a great day!
^Rainly
Oven sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samer,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply beautiful. I really do enjoy cooking on this beauty it has everything I need and want.
I would recommend this to a friendMr. Perry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was everything I wanted in a stove my mom saw it now she wants to buy one
I would recommend this to a friend