Customer Ratings & Reviews
- Model:
- NE63A6711ST/AA
- SKU:
- 6447870
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle highly for its air fry capabilities, overall performance, and ease of use. Many appreciate the convection feature, WiFi connectivity, and other features, as well as its heating speed and design. However, some customers have noted concerns about the glass top's susceptibility to scratches, the visibility of the controls, and discrepancies in color representation.
This summary was generated by AI based on customer reviews.
Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble getting connectedThat’s all I got to say
I would recommend this to a friend- Pros mentioned:Ease of use
Back to electric
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been many years since I cooked on an electric range. This range made it easy for my to convert back. There are so many cool features ... I'm still learning them all.
I would recommend this to a friend They wont stand behind their product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven started randomly shutting off mid cook after 6 months of minimal use. My mistake for not calling right away. Then at 9 months it started randomly beeping throughout the day and night. Finally called 2 weeks after the 1 year warranty expired and was told i would have to pay for diagnosis and repair. Not even 18 months old and now oven wont work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working oven in your household, MichaelW. Let's get this taken care of.
Please refer to the resources below to rectify your oven's concerns. Please click the links and the hyperlinks for tips.
Samsung oven shuts off after a long period:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149930619, to help our team locate your information when you message us.
Have a great day.
-John
The large burner is not working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m now going to have to start the process of trying to get it fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephL, thank you for reaching out about your range. We want to speak with you directly to gather more information about your range and understand why it requires repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150288703) to help our team pull up your information.
Have a great day.
^Camille
Terrible service, Sour customer experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been almost 60 days since I ordered this range as an open box, which I inspected in-store. Best Buy postponed the delivery twice and then brought the wrong item. After rejecting it, I was promised delivery a week later; this got rescheduled a day prior by Best Buy; then, on the day of delivery, after going out of my way to take a day off to have the delivery made, they cancelled without informing me, The day after an agent calls to amend, requests I need to pay a difference for a new one, I eventually accepted, got a payment link got busy, tried to access a bit later didn't work. I've called customer service at least 30 times since this issue started, I don't have a range, don't have my refund, and 30 days after they canceled themselves. In between, I have the best buy total and am still getting this much trashy service. Now I can't recommend the brand to order or whole heartedly make a delivery purchase here anymore. if it's not pickup don't waste your time and money it'll get lost, especially for large appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about your order.
Have a great day,
-Ernest-
- Pros mentioned:Air fry
Beautiful oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek! Darker than anticipated. Had lots of features and the griddle is sweet! The preheat and timer tones are a little much out of the box.
I would recommend this to a friend - Pros mentioned:Overall performance
Appl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a great unit, I wish my wife & I could have found an affordable matching microwave!
I would recommend this to a friend Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners quit working just a month outside of the 12 month warranty. Do not buy this unit from Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MeghanW, we understand the importance of a working range. Allow us to help.
Here is a guide to help you troubleshoot if one of the burners stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151480299) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Stove purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery. The stove is awesome and Im so happy I purchased it there and i will be coming in soon to purchase my dishwasher
I would recommend this to a friend - Pros mentioned:Wifi
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried just about every feature on this stove, having received it right before Thanksgiving. Everything works great.
I would recommend this to a friend Design of stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot see the dials to operate the stove unless there is a light shining on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samm,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
- Pros mentioned:Air fry
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range. My favorite is it has a air fryer. Worth every pennye.
I would recommend this to a friend Ok product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks uneven in the oven with air fryer and convection
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryT, we know that dealing with an oven that does not cook evenly can be disappointing. Allow us to help.
Below is a link to help you diagnose if your oven cooks unevenly.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well-2
Please see pages 31 to 32 under the "Using the oven rack" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147113074) to help our team pull up your information.
Have a great day.
^Camille
Air fryer option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking range, but the air fryer requires too much cleanup if you are using olive oil. Range top is harder to clean than expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty cleaning the air fry tray and the cooktop, Walker. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to pages 48-50 of the user manual for more information about cleaning the air fry tray and the cooktop.
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148303185) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Wifi
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice, but it is hard to keep the stovetop clean. The wi-fi is nice, but you cannot actually start the oven through wi-fi alone.
I would recommend this to a friend Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this range... Looks real good only concern is its showing the spots thats mentioned in other reviews ... Hope it won't be an issue only used briefly
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143803925) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
dont buy griddle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall, happy with the range. i wouldn't pay extra just for the griddle again.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lindy, Samsung is pleased to hear that you are happy with your new range. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900353) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Appliance fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions with installation and use. All directs to Apps. Do you sell to customers without computers?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can tell you have spent a lot of time on this already and I am happy to help. I have attached a link to the user manual (https://bit.ly/3Hm8yKS), as well as the installation guide for this model (https://bit.ly/3qvCHR5). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024016) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Air fry
Love my stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything as advertised delivery was a breeze
I would recommend this to a friend Stove note worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burners doesn't heat fast enough. The griddle is all that great. I had to buy a griddle that with ridges to cook bacon and steaks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chris,
Thank you for raising your concern about our Samsung Range. We take pride in our products' quality, so we apologize if you encounter problems with Burners doesn't heat fast enough. Let me help you by providing this link.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144899584) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross