Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Eléctric shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and equipment. Samsung os a good mark.
I would recommend this to a friendI'd Give 5 Stars BUT None of them deserve a 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Truly - well made. Only downside is the black top stains too easily. But, I like it. If ONE of these things didn't get a burn the first time something cooks on it I'd be delighted.
I would recommend this to a friendVery pleased with this range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent replacement for our previous range. The burner controls are different from what we were used to, but it just takes a little bit of learning. The timer tone is very pleasing, as well.
I would recommend this to a friendSamsung electric range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is not happy with this range There is no oven light and the control panel is not lighted making it very difficult to use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkH,
Sharing your experiences with the range matters to us. Let us get the range back on track.
Please see the "Turning the oven light on and off" section on page 30 of the user's manual to help you with the oven light.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Also, below is a link to help you with the control panel. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146523448 to help our team pull up your information.
Have a great day.
^Aloe
Samsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the range looked good but you have to be Tech savvy to set the clock and operate the oven. With manuals no longer with the products we could not use this range. We sent it back the following day for another range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your range needs, KimC. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the range. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Very pleased.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this oven. I replaced a 10 year old oven so this is a great upgrade. It looks nice and works well. I like that it connects to my Samsung tv so when it's done preheating, I get an alert on my tv to let me know.
I would recommend this to a friendSuper shiny
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance cool controls and very fast cooking speed. Super shiny
I would recommend this to a friendDon't buy if you cook at all.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this cooking range for now a year and I absolutely hate it. I thought it was me however with a year experience I can say it is a horrible stove. The water boil time varies from one day to the next, and theres no way to calibrate it. We now have a saying that the stove has ran away as in you can put it on the lowest setting and it would not shut off or go to a lower temperature. I cook now as turn the stove on and one it gets to a temp I turn it off and just cook off the residual heat, and this will be on the low setting. But heres the other frustration is that other days it will work fine. I have reached out about this with time measurement and video recordings without any response back to help. Seriously if you like to cook with a stove top dont buy this you'll hate cooking pasta buy the end of the year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AutumnM,
Let us assist you with your range.
Please select one that best describes your experience with the range. Follow the steps and click on the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954753 to help our team pull up your information.
Have a great day.
^Aloe
Nice stove for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove bought it to replace an old one. Love the flat top cooking space
I would recommend this to a friendGreat Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic looking stove and when i forgot to purchase an outlet for it, they provided a free one to me.
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and seems to work good so far. Good value
I would recommend this to a friendEKO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, I love the wireless control and less power consumption
I would recommend this to a friendSAMSUNG ALWAYS A TOP COMPANY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEAUTIFUL STOVE WORKS GREAT NO EXPOSED ELEMENT IN OVEN IS OUTSTANDING MORE MAINTENCE NEEDED TO KEEP STOVE TOP CLEAN BUT WORTH IT
I would recommend this to a friendNice stove and a good price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase and works well. The one thing i don’t like is the burners don’t slow down quick enough when you lower the heat.
I would recommend this to a friendGood but you have to use the smart features
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove but the only reason that I gave it a 4 star rating is that you have to have the Samsung app to work the clock.
I would recommend this to a friendGood oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good oven, but we had to pay extra costs because our warranty only covered a replacement and their were no other Im options but this. It IS a good oven, nothing fancy other than Bluetooth which is cool.
I would recommend this to a friendSatisfied customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our range getting ready to buy another one for myself ..bought this one for my daughter
I would recommend this to a friendVery happy we choose this model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this stove, it preheats quickly and so far everything works great.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have really enjoyed our new stove. It is so easy to clean. The oven bakes everything evenly.
I would recommend this to a friendSamsung electric stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good buy I like the product and the price is very competitive.
I would recommend this to a friend