Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,329 reviews
Cons mentioned:
Speed
Rated 3 out of 5 stars
Laptop
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought for college son. Good laptop. Not as fast as expected.
I would recommend this to a friend
Cons mentioned:
Boot time, Speed
Rated 1 out of 5 stars
Slo and slo
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not sure what the deal is with this laptop, but it has been a total disappointment. It takes a very long time to boot up, I'm talking 14k dial up slow! Its been that way since I bought it. I have always loved Asus, but this one is just.. I don't know. I have a 10 yr old one that runs faster. One would not expect this from a Gen i5.
I would recommend this to a friend
Pros mentioned:
Ram
Rated 3 out of 5 stars
Not impressive, gets the job done
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm still getting used to the newest version of widows but this cp seems to move slowly at the start up. I was expecting a faster cp with with the higher 12gb RAMs
I would recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear AchilliusB,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0086) for us to better assist you.
Thank you for choosing ASUS! Saskeia ASUS Customer Loyalty US Support
Cons mentioned:
Boot time
Rated 4 out of 5 stars
Slow Start up
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the computer. My only issue is the time it takes to boot up. Seems excessive however overall good computer for the money
I would recommend this to a friend
Cons mentioned:
Battery life, Keyboard quality
Rated 4 out of 5 stars
A little Disappointed
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop has a great screen. I needed this because of my poor eyesight. However. It is a little difficult to use the keyboard. It is does not have back lit keys and they a very light color. The battery life is too short. Speed is not great.
No, I would not recommend this to a friend
Cons mentioned:
Keyboard quality
Rated 4 out of 5 stars
New Laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good laptop the only reason for good and not excellent is because of hard to see the letters on the key pad.
I would recommend this to a friend
Cons mentioned:
Speed
Rated 4 out of 5 stars
It works.
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works. It's a bit slow but so am I. Does everything I need it to do.
I would recommend this to a friend
Pros mentioned:
Memory, Storage
Rated 5 out of 5 stars
Value for money
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Large storage with fast memory and sharp color display.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Best Computer Ever
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best purchase I've ever made and I love my computer, it's very durable fast and loads fairly quickly very easy to use I would definitely push another computer from Best Buy in the future definitely looking forward to maybe a bigger screen and to add Maybe monitors to the computer itself
I would recommend this to a friend
Pros mentioned:
Storage
Cons mentioned:
Battery life
Rated 4 out of 5 stars
decent laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
overall this is a good laptop, I got it to run ableton and to use for writing. ultimately i should have waited until one with more memory came out, 12gb of memory is decent but its a little slow to start up, and it was also on sale 100 cheaper right after my return/price matching window closed.
lots of storage but poor battery life
I would recommend this to a friend
Pros mentioned:
Ease of use
Cons mentioned:
Keyboard quality
Rated 4 out of 5 stars
Good laptop w/ keyboard downfall.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good laptop with good screen. Laptop has several ports and has a nice thin profile. Easy to setup and use. Only downfall is that the letters, numbers, and symbols on the keys are hard to read due to being almost the same color. The keyboard does not light up. upbecause
No, I would not recommend this to a friend
Rated 3 out of 5 stars
there was no charger
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Although I bought a product with a satisfactory code, there was no charger. but other than that, I didn't have a problem with the computer I bought. After replacing the HDD hard disk with a 256 GB SSD hard disk, the computer took flight. I live in Turkey. I provided its transfer through a friend who returned to Turkey from America. I paid here. The experience of installing such a system and purchasing a computer was both enjoyable and convenient for me.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 3 out of 5 stars
Slow to start but ok
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it takes like 10 minutes to start up and the battery doesnt last that long on a single charge. too heavy.
No, I would not recommend this to a friend
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Battery life a little bit poor
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s good for the price, the only thing I don’t really like it’s the battery life:(
I would recommend this to a friend
Cons mentioned:
Speed
Rated 4 out of 5 stars
Affordable
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little slow but at the price it is about what I would expect from it
I would recommend this to a friend
Rated 3 out of 5 stars
Bought 2, one died in 5 months
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a decent chromebook, but I had one that just gave up on life as it went to the OS issues. After trying to use the Recovery Ap that destroyed 4 USB sticks to try and recover, I gave up and had to buy another one because my kid uses it for schoolwork. I didn't get insurance or whatever and will try to bring it to Geeksquad to see if they can revive it later. I expect better from Asus.
No, I would not recommend this to a friend
Cons mentioned:
Keyboard quality, Speed
Rated 3 out of 5 stars
Awfully slow for its specs.
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I realize this isn't an i7, or something optimized for gaming. I got this to do basic office stuff and web surfing. It still seems really slow for what it has under the hood. It's huge, which is why I bought it. I wanted a big screen and a numeric pad. It's great for that. The keys are a bit hard to see. They are silver on silver with no backlight.
I would recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Pontones,
It's unfortunate to hear that your unit is running slow. This is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios and Windows? Please follow the FAQ steps below. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0054) for us to better assist you.
Thank you for choosing ASUS! Best Regards, Ramon, ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
Display is excellent and its well made. Unfortunately slower to start up and load the the 12yr old laptop i replaced
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear EricM,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will make a note of this review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS.
Best Regards, Joan ASUS Customer Loyalty US Support
Pros mentioned:
Price
Rated 3 out of 5 stars
A Nice Laptop at a Nice Price
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a nice, no frills laptop with an attractive price.
I would recommend this to a friend
Pros mentioned:
Price, Storage
Rated 5 out of 5 stars
Great new laptop!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Large screen lots of stirage hreat price and very lightweight