Customer Ratings & Reviews
- Model:
- RF24BB660012/AA
- SKU:
- 6493513
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Pretty good fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty good. Pretty, pretty, pretty good.
I would recommend this to a friend New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect and most importantly my wife is happy
I would recommend this to a friend- Pros mentioned:Design
Thank you!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good!we like the design and open concept
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, super spacious. Love the ability to interchange color of front plates if needed.
I would recommend this to a friend - Pros mentioned:Design
Smooth
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design and beverage center. Water out of the pitcher is amazingly refreshing.
I would recommend this to a friend - Pros mentioned:Design
The best fridge out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome looks great in the kitchen would recommend
I would recommend this to a friend - Pros mentioned:Design
Bespoke Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the design and storage. i just hope i don’t have any mechanical issues.
I would recommend this to a friend New Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered it and had it delivered and the fit is perfect!
I would recommend this to a friend- Pros mentioned:Design
Stunning!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks very nice! I love the clean lines and the beverage center is a nice touch
I would recommend this to a friend - Pros mentioned:Design
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is modern and very functional. Adds a nice look in the kitchen.
I would recommend this to a friend - Pros mentioned:Beverage center
Samsung delivers another win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge meeting all expectations. The beverage center features are awesome.
I would recommend this to a friend Great looking counter-depth fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge with a few caveats: - Counter depth version doesn't have a lot of storage compared to the traditional size. - Bespoke glass does no take any magnets on the front! - Slightly weird internal layout makes it hard to store tall bottles/jars/jugs
I would recommend this to a friend- Pros mentioned:Design
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to opening the door but love this fridge.
I would recommend this to a friend known Defect Samsung Beverage center
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a l own issue with this model. the couplings leak refrigerant - after 12-16 months the freezer stops producing ice and then the the unit stops cooling. unless you buy $$$ the extended warranty (on a brand new $2800 product) Samsung will charge you a non refundable fee to fix it. what a scam!! forced to buy an extended warranty because a high cost product doesn't last much over a year! shame on Best Buy and Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robb,
We understand the importance of a working refrigerator at home. We're here to help you.
We shared a link with steps to help with the leaking happening in your unit. Please refer to the embedded words for more information.
Leaks under the drawers, under the fridge, or other areas
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas
Below is a link with easy steps to help you with your fridge that is not cooling. It included embedded words for more details and a video that we suggest watching in full.
Refrigerator or freezer is not cooling at all
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Additionally, here is a link to determine why your ice maker stopped making ice. Please check the embedded words and watch the video for more information.
Ice maker is not making any ice
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150766767) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Pros mentioned:Ice maker
So far so good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Love the dual ice maker, perfect for my family
I would recommend this to a friend - Pros mentioned:Overall performance
Customer service is horrible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice, just the customer service if there fridge is damaged is atrocious. I have been waiting a year and a half for a credit cause the fridge was damaged when delivered. The call center said they sent it, then 6 months nothing call again "sent it" again check is expired, call back they tell me to take the check to the store and they can issue a new one, never heard of this but ok, and sure enough they just laughed. I asked the manager to call in and deal with it, he was hung up on twice finally gets through and same thing. New case number again, no check two months later call and there was an issue with the processing, rather than resolving it they just ignored it, don't call me or email me or the store just ignore it, so they started a new case again and should have an answer in 1 week, 3 weeks later we get the update, they claim to be processing a new check now. I even asked just for a store credit and I will find something else at best buy, but nope too late now, if they would have told me you get the store credit now or the check in 2 years I would have done the store credit, guess I will just start calling daily. Home depot, despite sending and install crew with no tools, then them getting mad that we didn't have any tools at house we had unloaded the first box into a hour prior and leaving the fridge in our drive way for 3 weeks, was easier to deal with getting the fridge returned than this, and all we want is a check.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that your experience has been less than ideal. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Beverage center
Samsung - Bespoke...BEST EVER!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this so much! The beverage center is the best!!
I would recommend this to a friend Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, just makes a few weird noises occasionally from what seems to be the cooling component. Have checked and it’s level so ma hoping that it’s normal and lasts. I do miss having handles on the doors since those are easier if you’re carrying something or only have a couple clean fingers while trying to grab something.
I would recommend this to a friendSo fresh so clean
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my veggies fresh and my ice frozennwhat else could you want.
I would recommend this to a friend- Pros mentioned:Capacity
JA favorites
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love spacious room and love ❤️ beverage door freezer lots of room
I would recommend this to a friend
