Customer Ratings & Reviews
- Model:
- RF24BB660012/AA
- SKU:
- 6493513
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
French door refrigerator w/ freezer chest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chest freezer will take some getting used to or some organization on my part.
I would recommend this to a friendFive stars Waterford lake store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service thank you guys for your help and patience
I would recommend this to a friendAmaxing sales rep
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great staff, good selections. Got all our new appliances from here
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge love the ice and water option. Great buy for family
I would recommend this to a friendGood looking but vegetables rot quickly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fine refrigerator, if you don't eat fresh vegetables. Keeps things cold, it looks nice on the outside with clean design, and I like the auto-fill pitcher and "beverage center." [To hear from more people like me, You can google "Vegetables going bad sooner in new Samsung refrigerator".] I thought refrigerators must have gotten better in the last 20 years (our last GE was 20 yo), but apparently not. Our last fridge kept things cold, AND greens didn't rot in less than a week. In short, this fridge doesn't give any extra humidity to the "Crisper+" drawer, and there is no way to adjust the humidity (which needs to be higher to keep vegetables fresh). I really wish I hadn't spent almost $3K on something that's worse than a 20 year-old fridge. It has an app to make it "connected" but that's useless, other than adjusting the overall temperature and turning some features (ice maker/auto-fill pitcher) On/Off, which can be accomplished with the buttons inside the fridge. A Samsung-contracted technician came to look at it, but he said it's working as it should, and can't be made better. TL;DR: No, I don't recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to be able to store fresh vegetables with no worries. Let's go ahead and check the setting.
The crisper drawers on many Samsung refrigerators come with a Humidity Control setting. You can use this setting to preserve fruits and vegetables and keep them from spoiling. Please check this link for details.
Controlling the humidity in your vegetable crisper drawers
https://www.samsung.com/us/support/answer/ANS00081522/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145476366) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good…………………………………………………………………………………………….
I would recommend this to a friendSamsung- Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space to refrigerate items and can segregate easily
I would recommend this to a friendMorningblue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our best purchase so far. First saw it on display at the store.
I would recommend this to a friendCan’t wait!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited about the arrival of this product next week!
I would recommend this to a friend2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the look and size of this until it stopped working after 2 years. Also, a piece didn't work when received. I purchased the protection plan for 3 years and they cancelled my policy when they delivered a new fridge without my knowledge and now 2 year later...no fridge...no policy I will not purchase. from best buy again. I do not recommend them or their unethical practices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Pac sales bespoke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine....delivery installation was a nightmare from pac sales and bins etc i had to set up w/o instruction where to place each in fridge doors
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Failed Delivery x 2, bad customer service after
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 failed deliveries. On both occasions, the fridge was damaged before arrival to my home. I talked with customer service who offered a promotion for same fridge new out of the box but didn’t reach an agreement. I told them to cancel order and refund the money. Nothing. I went on the app and cancelled the order. It says to wait “48 hours” it’s been months… please remove this charge off of my Best Buy credit card. I have been a loyal customer for years and this really makes me reconsider. This has been ridiculous to deal with
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to go through this. To better assist you, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Wishing there were more options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice except open door alarm. Unable to disable alarm. Wish there were more options to customize shelving inside of the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TianaS,
Let us assist you with the alarm on your refrigerator.
The only alarm you can turn off on the fridge is the "water filter replacement alarm." Please see the "Alarms" section of the user's manual on page 42 for reference.
Manual:
https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145998222 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As all Samsung appliances this is one is really good and the beverage center it’s a great option.
I would recommend this to a friend Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure i got a gteeat deal, saw similar price advertised. Also had hard time with financial people and my credit score above 800
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Design
Good love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. Great space. Sexy look. All the ladies love it. Gonna put tons of meat in it
I would recommend this to a friend Regrorator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refgirator but it was to big. Had to gel a smaller ome
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average looking refrigerator. Stainless steel is not looking good.
No, I would not recommend this to a friendSome inside parts arrived broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A couple of pieces arrived broken. Getting a new product and returning the defective one has been challenging.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We sincerely apologize for the experience with your delivery. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144705678
Have a great day.
Melardo
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it, delivery delayed multiple times. terrible customer service will never buy from Best Buy ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
