Customer Ratings & Reviews
- Model:
- RF24BB660012/AA
- SKU:
- 6493513
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the BESPOKE refrigerator's sleek design, convenient beverage center, and overall performance in the kitchen. Many appreciate the dual ice maker and ample storage capacity. While the refrigerator is praised for its quiet operation, some users have noted that fingerprints can be easily left on the surface.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Modern look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking with different colors to choose from.
I would recommend this to a friend No panels!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered fridge and panel installation. Fridge came with no panels. When I called we realized in store rep never ordered the actual panels. Now after paying another $482 for panels have to wait another month for them to get here
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of your experience purchasing your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
- Pros mentioned:Overall performance
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poorly made, i had it 4 days and returned it. Looks nice, but too many issues from the start. Much better options for far less money.
No, I would not recommend this to a friend Repairs too soon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have barely had my new refrigerator less than 2 months and already both doors on top are not sealed properly they don't close tightly and the drink door opens but you have to lift to close and it gets stuck to other and won't open separately I am so disspointed in Best Buy with how many times I have had repairs on all my Samsung appliance and now I have a new one that is alreay needing to have a repair. I do not understand why I can not get a good quality product at Best Buy as much as I love the design its just not looking good to already have a repair this soon of purchase. This just makes me feel this will be a continuing issue as this has to be a manufactor in this product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi love,
We appreciate your review of your overall experience with the door of your Samsung refrigerator, and we'll be glad to provide you with a link to a troubleshooting guide to address your refrigerator door.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144997393) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Was dilivered broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 months to get Dilived and after it was dilivered it was broken. Called about it and they said another two months to wait to get it replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day.
They can answer your question or transfer you to your local store to answer your specific inquiry about the delivered with damage policy.
Have a great day.
^Charles
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this fridge. You can’t push it back. If you do the doors won’t open. Just a terrible design. I wish I could return it. If you buy a counter depth one make sure it is free standing with no walls or a frame around it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the refrigerator is valid, and we appreciate sharing your thoughts about the unit. Allow us to extend our assistance, PattyM.
We highly recommend leaving at least a minimum clearance of 2 inches from the back wall for adequate ventilation.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068622, to help our team pull up your information.
Have a great day!
^Chrystel
Mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged on arrival needed replacement. Also wasn’t show. How to replace the bespoke panels. Panels on frige had dents and only need new panel not whole frige.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, KarenM.
We are here to help with the replacement as well as show you how to change your bespoke panels.
Please skip to 2:55 of this video to learn how to change your bespoke panels:
https://www.youtube.com/watch?v=ZaguMbi4pzA
This link will show you a list of panel colors to choose from for your new bespoke fridge:
https://www.samsung.com/us/support/answer/ANS00088645/
You can also visit this link to get an idea of how the different panel colors will look on your refrigerator:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/?model=french3&french3=6600&view=color
To better assist you with the replacement panel, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145802152) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had bad experience with this fridge maybe my item came out defective. Freezer defrosted all my food 3 different times. I exchanged it for a new one same model hopefully this same problem doesn't happen again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GabrielaD,
Thank you for choosing Samsung for your Refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pitcher does not work just had delivered saw a hack that this was a common problem bc it doesn’t engage the lever so added structure to it and still won’t work no one’s got answers awful experience Best Buy and Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
The AutoFill Pitcher is one of the most convenient features of the refrigerator, and we would like to make sure yours runs as smoothly as possible.
Kindly check the links below and see the best topic that fits your situation to learn more. Kindly view the hyperlinks and video for additional information on ensuring your autofill pitcher operates smoothly.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146473285) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Compressor died after 2yrs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 9/2022 Compressor died 12/2024 Stay away from Samsung and certainly Google their chosen warranty repair facilities
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeremyC, we understand the frustration if the compressor stops working. We would like to discuss this experience further and identify steps to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148044815) to help our team pull up your information.
Have a great day.
^Camille
Nice look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality, and will look great in my kitchen. Looking forward to using it.
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it is arranged. Lots of room and comfortable placement of shelves.
I would recommend this to a friendNot built to last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1 year and 8 months samsung only has a 1 year warranty so they do not stand behind their product anyways my only hope is best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nino,
We understand your disappointment with your refrigerator's warranty. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147346274) to help our team pull up your information when you message us.
Thank you.
-Ricardo
delivery nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product but delivery of product was a complete nightmare. I will never purchase another product from Best Buy because of it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're glad to know the product is excellent.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with your delivery experience. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Beverage center, Ice maker
Hoping it 5 stars long term
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a month, so far so good. We're very use to in-door ice & water dispenser but beverage center has exceeded expectations, especially the auto fill water picture. The dual ice maker in the freezer compartment has been flawless, unlike prior models with the poorly designed slim ice maker inside the refrigerator compartment. It's been very quiet, hardly noticeable when ice dumps. The only flaw is the bottom crisper drawer won't open unless both doors are open, it's a French door dilemma, the apparent only fix for this is to buy a side-by-side or split them like the upper drawers separated by the filter. Bought online and delivery was flawless, great people and BB really does make an effort to eliminate problems.
I would recommend this to a friend Broken less in less than 1 1/2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice build up in the back, no repairman will fix saying it’s a known problem with the system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the feeling of having an appliance that broke in less than two years. Let us help with the ice buildup.
Here is a link with troubleshooting steps when frost forms in the refrigerator.
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146331016) to help our team pull up your information when you message us.
Thank you.
-Angelica
Horrible logistics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge arrived at Bestbuy damaged and best buy doesn’t seem to know how to handle logistics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to communicate with their logistics to handle their items carefully.
Have a great day.
-John
Ref
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be delivered on 2/13 and have not received it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know how it feels not receiving the product on the assumed date.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the refrigerator delivery. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
best Buy sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could not ship it until next year so we cancelled the order.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asking for review and haven’t delivered appliance. Still out 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
