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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 924 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice for its ice variety, overall performance, and large capacity. Many appreciate its size, design, and quiet operation. However, some customers have noted limitations with the shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 924 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it but too big

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had a few days with it but loved the black stainless. Had tons of room just did not fit in our spot. Just need to measure to account for the doors. Doors are 4 inches thick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good refrigerator purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for less than 2 weeks. It stopped cooling. Samsung sent a technician out and now we've been told that the parts will take up to 5 days to come in and then they have to schedule a technician to come back out to put in the new parts. This refrigerator was new so its very disappointing that we had to throw all the food away and wait for new parts for a refrigerator thats supposed to be brand new. If we could have returned it, we would have but apparently it's not returnable and we have to deal with the warranty center. This has been a nightmare of a purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps the food cold.provides easy access to the freezer and the refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been excellent. I really love the interior space and the multiple forms of ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this fridge from the storage space to the water/ice dispenser. Highly recommend it wont disappoint

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Keeping cool with Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, with a whole day's experience with this refrigerator, we're very happy with it and think it's going to be a great addition to our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge ! Lots of space !! Definitely a great buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! A must purchase for everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. We are loving the water/ice dispenser. It holds alot of food and it is a smart fridge so I can control the temperature from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Samsung fridge freezer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator we love it. Tons of room and if you have family that like different kinds of ice it is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and amazing fridge the delivery team was amazing and took very good care of it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Samsung Fire Hazard!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sell Samsung kitchen appliances that they know can cause a fire in your home. The dishwashers have leak elements that won't let the dishwasher stop, the Samsung refrigerator has a cooling system defect and my Samsung gas stove turns on and lets gas leak every time you lean on it. Do not buy from Best Buy until they stop selling hazards to your home. There are several class action lawsuits against them and hopefully Best Buy will get one put on them soon. Negligent of selling defective Samsung kitchen products. All of my appliances are defective! All dead between 4-5 years and my house almost burned down if I weren't here.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi jess,

      We can feel your disappointment with this fridge. We are here to help you with it.

      We recommend checking the resources below for steps to take when the fridge is not cooling. Please watch the video and kindly click on the embedded words for more details.

      Cooling issues with Samsung refrigerator or freezer:
      https://www.samsung.com/us/support/troubleshoot/TSG10003479/

      Should you still need support with the dishwasher and gas range, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148297493), and it will help our team pull up your information.

      ^Rodel Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is so far so good! We’re loving the new fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    SAMSUNG 31 CU FT. REFRIGERATOR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE LOVE ALL THE FEATURES THIS UNIT OFFERS. ESPECIALLY THE FOUR TYPES OF ICE AND HOW IT KEEPS THE BINS FULL ALL THE TIME. HOPE IT LASTS 20 YEARS LIKE OUR OLD FRIG.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed with delivery and install. Was a little slow on first ice but keeps up well after first day. Love the bite size ice. So far we love it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Ice machine makes a lot of noise when it drops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator, lots of room , ice spits all over when you put cup up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Replaced our 38 year old fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing a 38 year old fridge. I have only had this new one for a few weeks but wow, I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Phil

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is the best fridge i have purchased to date. My family loves the 4 different types of ice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge! Best quality and great price! I just love my new fridge! Makes the kitchen sparkle!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well designed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice touches inside, well designed and planned out. Lots of storage space

    I would recommend this to a friend
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