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Customer Ratings & Reviews

$1,799.99
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Comp. Value: $2,339.99

Customer reviews

Rating 4.5 out of 5 stars with 924 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice for its ice variety, overall performance, and large capacity. Many appreciate its size, design, and quiet operation. However, some customers have noted limitations with the shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 924 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful and spacious

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is a huge upgrade from our previous. It’s so roomy and seems impossible to fill up which is so nice coming from a 21cu fridge and a family of 6

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water and Ice Dispenser.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that I can get ice from either the water dispenser or from the bottom freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Good unit but ice stopped coming soon after!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the design of this unit, however, i am giving 3 stars because i have only had a few months and it stopped making ice in all the compartments. we love our ice and chose this unit because it gives ice down below in two different forms and also from the door. doesnt do us any good when it quits making the ice though!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andrea,

      We understand your disappointment for your ice maker that stopped making ice. Let us help.

      Here is a link for troubleshooting steps for your ice maker that is not working; kindly watch the video and click the embedded words.

      Ice maker is not working.
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147324647) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Great modern fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good space and layout. Good ice options! Great lent of room to put large items in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, working nicely :) Delivery and Setup were easy with Best Buy (just choose during purchase). They take away your old fridge as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very effective fridge . Almost dont need anymore a second fridge in our house very large capacity inside and a very usefull deepfreezer..

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Amazing fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge and happy with the purchase! The sales person gave us all information we needed to make the purchase. The ice maker is amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pros and cons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, i love it. Shelves are hard to remove and freezer ice maker took 4 to 5 days to really make any quantity of ice. Love the use of space with the door shelves. If the freezer ice bins get to full, the ice is pushed over the back edge and under the freezer drawer. Should have left a space - have to remove the whole freezer drawer to get to that ice. At least that is what i have figured out after six weeks

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the spacing and the differnet type of ice. I also like ghe alram system, its very helpful especially when you have kiddos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this refrigerator is awesome! I had it delivered, and they were very quick putting it together. Nice installation was so simple.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied so far. Keeps refrigerator at set temperature and freezer the same. Makes ice like crazy and water dispenser fine.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the size of the fridge!! The ice maker is great and have had no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, support and delivery commitment. Thank you Best Buy team!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Wonderful experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, slick refrigerator easy install purchased in round rock had no problem. Customer service was fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good ice maker

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator, makes 4 types of Ice. Perfect size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review on my fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ítem was a great Purchase.has an unlimiteed amount of Space and makes ice almost instantly

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Loads of space.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, the extra ice maker in the freezer is great. Shelves are collapsable to make room for taller items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of this refrigerator makes all refrigerator items almost eye level.And when you open the bottom freezer, everything is pretty much visible and thats great. And the lighting in the refrigerator and freezer is awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been having problems with the bottom ice machine! Samsung has been out 5 times already and can’t get it figured out. Other than that, I really like the refrigerator. It has lots of space.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Janetkay,

      We can feel your disappointment with this fridge. We are here to assist you in any way we can.

      We recommend checking the resources below for steps to take when the icemaker is not working. Please click on the embedded words for additional details.

      Samsung ice maker is not working:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148260065), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    Do not purchase...It's a dud.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll be plain product was poor in design when it came to sustaining item's cool or frozen. I've owned many Samsung appliance's and never had issue with them until now. I had multiple Refrigerator's over the last 2 months, issues stemming from brand new incomplete product to issue's with keeping item cool or frozen. I've had the privilege of losing all groceries for the first time, now to try and get reimbursed for spoilage loss. Thank you, Samsung, for this utter Terd of a fridge you sold me. Everything aside the only thing that was pleasing was the storage space.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarkN, we understand how you feel dealing with all this with your refrigerator. We're here to help.

      Here's a helpful link to diagnose if your refrigerator isn't cooling enough. Please click on the embedded word and watch the video included.

      Cooling issues with Samsung refrigerator or freezer
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough

      Please see page 77 under the "Fridge/freezer does not operate. Fridge/freezer temperature is warm" section of the manual for more details.

      Manual
      https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Have a great day.

      ^Camille Samsung

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