Customer Ratings & Reviews
- Model:
- RF31CG7400SR/AA
- SKU:
- 6546230
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the ample space, multiple ice types, and large capacity of this 30 cu. ft. 4-Door French Door Smart Refrigerator. Many appreciate the sleek design and quiet operation, while some find the shelving arrangement and water filter replacement challenging. Positive feedback frequently highlights the refrigerator's size and ice-making capabilities. However, a few users mention difficulties with shelf adjustability and water filter access.
This summary was generated by AI based on customer reviews.
Samsung Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product & the delivery team was outstanding. 10/10
I would recommend this to a friendSamsung Frigidaire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for home, modern and beautiful for all family.
I would recommend this to a friendLove my samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be shopping at Best,buy for more appliances in the future
I would recommend this to a friendFemale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians were professional, efficient, and polite
I would recommend this to a friendFully functional
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome congratulations, lot of space and easy use
I would recommend this to a friendAdequate size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s smaller on the inside than I would’ve liked. Freezer is smaller than expected. Hardly any room for taller bottles or food on the shelves. The build quality seems fine but the ginormous ice bin isn’t something I need. At least I got it on sale.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We aim to provide you with an improved experience compared to what you currently have with your fridge. Let us help you achieve that.
Here are some valuable tips to help you keep your fridge organized and your food fresh. Please click the link and hyperlink for tips.
Keep your refrigerator organized during the hectic holidays:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146640447, to help our team pull up your information when you message us.
Have a great day.
-John
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok ***********************************************
I would recommend this to a friendMega room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and the room on the inside is great.
I would recommend this to a friendWONDERFUL services in Sierra Vista TY Frederick L
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not yet here. Associate Frederick L. was amazing!.
I would recommend this to a friendBAD ALL THE WAY AROUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AFTER 3 WEEKS, I FINALLY RECEIVED MY REFRIGERATOR AND THE ICE/WATER MAKER STOPPED WORKING. NOW HAVING TECH COMING TO LOOK AT IT AND HAVE TO PAY FOR THAT. BAD BUSINESS. PROBABLY WILL NEVER PURCHASE ANYTHING AGAIN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TammyS,
We understand your feelings about having a non-working ice maker.
You may contact us via the options below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
No Bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucked and died within a week of having it delivered and it died on a Friday night. I had just went to the store to stock it and lost almost $200 worth of food. They then canceled my tepair visit within a 30 period of me on with customer service telling me i was confirmed for a repair visit then like 30 minutes later they canceled on me. Oh and there was the tear in my kitchen floor when the installed it. Kinda ticked off with the fridge and Best Buy. I am still getting the run around. I had to buy a new one. It is 4/12 and it is taking them a week to deliver new fridge. My wife is a heart pacient and we have been living out of a ice chest.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Hearing your overall experience with the refrigerator saddens us. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Small freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me the frezzer was to small. So I switched ti another samsung fridge. Plus it had a broken draw.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate the review of one of the refrigerators.
Should you need support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Don’t buy Samsuang appliances
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan went out within a month of purchase; couldn’t be repaired for two weeks so I requested a full refund!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear you were fully refunded, as the fan couldn't be repaired. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from open box. They sale it and then when you find a missing part they do not help you find and order what the part is. Not sure if the part I found is correct and if it is I may as well spent the extra 200 and got an in box unit as by the time you buy the missing part you would have paid full price or in my case less for a unit still in the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store for you to share your impressions and go over your options for finding the missing parts needed for your fridge.
Have a great day.
-John
New fridge, less then one month and quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had just bought our fridge and over 3 weeks and it stopped cooling and the freezer quit working and stopped making ice. We lost everything in our fridge and freezer. Called Samsung, set up an appointment (and wont be out for 5 days) fast forward.. guys from Samsung came out to look at it and “need to order another part for the cooling panel” and that wont be here for another week!! So no fridge for 2 weeks on a less than month old fridge.. should have done more research on samsung..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bubbles, we understand your frustration that the part required to fix your fridge is unavailable. We want to speak to you directly for an update and better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146702749) to help our team pull up your information.
Have a great day.
^Camille
###
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That's ridiculous, #######nooooooooooo###$###################
No, I would not recommend this to a friendDO NOT BUY THIS REFRIGERATOR!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A friend of mine bought one and after a couple of months did not cool or freeze. I did not want to listen, thinking I would have better luck. I bought this refrigerator and after just 2 WEEKS IT STOP WORKING.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GavinaF, we understand how you feel about your fridge not cooling or freezing. We are here to help.
Below is a link to help you diagnose if your fridge is not cooling or freezing. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146698039) to help our team pull up your information.
Have a great day.
^Camille
We got a dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started making a noise on the 14th day we had it. I did an online chat with a geek squad tech, he couldnt help. The 15th day was a Sunday so there was nothing we could do. Luckily we found a geek squad tech who is helping us. Hopefully it will fix the issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, JulieG. Let's help you with the noise.
We recommend following the resources below to rectify your fridge's noise. Please browse over the hyperlinks and watch the instructional video for tips.
Understand the noises coming from your Samsung refrigerator (please select the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147180731, so our team can retrieve your information when you message us.
Have a great day.
-John
Water tastes like plastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this refrigerator because the water and ice tasted and smelled like PLASTIC despite running gallons and gallons of water through it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karen,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Samsung Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice machine wouldn’t work. Ive had this fridge for 5 months and samsung is barely going to pick it up this week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nicole, we understand the frustration if your water dispenser and ice maker are not working. Allow us to help.
Below is a link to help you diagnose why your water dispenser is not working. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
If your ice maker is not working, here is a guide to help you. Please click on the embedded word and watch the video included.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147279306) to help our team pull up your information.
Have a great day.
^Camille
