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Customer Ratings & Reviews

$1,999.99
Save $430
Comp. Value: $2,429.99

Customer reviews

Rating 4.5 out of 5 stars with 921 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers consistently note the 31 cu. ft. 3-Door French Door Smart Refrigerator's impressive ice maker options and its large capacity. Many appreciate the refrigerator's design and overall performance, as well as its size and quiet operation. Overall, customers seem very satisfied with this refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 921 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, would recommend to anyone, holds so much more then our old one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice and Spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good refrigerator!! It keeps the food nice and cold and it large capacity allows me to cook large meals.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    Samsung - 31 cu. ft. 3-Door French Door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is spacious, stylish, and packed with features like four types of ice and smart connectivity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It's exactly what I wanted. Good price too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Very spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far and very spacious. Love the variety of ice and alarm when open too long.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice variety

    Rated 5 out of 5 stars

    Lovely refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Lots of room. Easy to keep things organized. We love that it has 4 types of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety, Size

    Rated 5 out of 5 stars

    Compact yet spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact yet a good amount of space. All kinds of options for ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator. It works great perfect size huge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra capacity-Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the extra room that we have now, both in the refrigerator and the freezer sections. I thought i would never use the extra ice maker in the freezer compartment but it is really convenient to be able to just grab a scoop of the ice bites and go instead of waiting for the crushed ice. Love the large drawer and extra room in the doors. And I can find everything in a snap since i don't have to crowd everything in one small space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was a great deal had what we want and some more a great features fit our needs just great Worked with us on the deal The pick up was a breeze had it ready and waiting on us Enjoyed working with Best Buy and will do so again

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety, Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room, multiple ice options is a huge plus. We love it family of 5 here with 4 boys

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety

    Rated 3 out of 5 stars

    Good until you need repair

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For price, and all the ice options i thought this was a great replacement for my 12 yo LG. But i just realized that for the past 4 months when it adds water to ice maker tray it also squirts out the back and that is big difference Support online makes you add bunch of information to then tell me to call, then i call and they recommend do chat with agent over text, which went horrible and they kept telling me to reinstall the water supply line which is fine and does not leak. So refuse the advised method, call talk to live person and you will get service scheduled much faster.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We would love to discuss your fridge's ice maker to determine how we can best assist you.

      I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video.

      Water leaks in a Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001852

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147898859) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Ice variety

    Rated 5 out of 5 stars

    First new refrigerator ive ever bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves it very spacious and the ice in the door is great addition will definitely recommend to othher people

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety, Size

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and the ice maker that empties it self into the freezer

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety, Size

    Rated 5 out of 5 stars

    31 Cu Ft

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    31 cu ft French Door Smart Refrigerator, 4 types of ice, this thing is a beast of a Fridge

    I would recommend this to a friend
  • Pros mentioned:
    Ice variety, Size

    Rated 5 out of 5 stars

    Great for office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for our office and it's a great size for our needs. The Ice Maker is a hit!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Refrigerador

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a excelent product, is big space in perfect, the color is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very spacious and quiet and will recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great New Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems yet, good cooling. app support is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Service Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I am a former Best Buy employee and it is crazy to me how poor their customer service has become. But of course, given who their largest shareholders are now I am not surprised at all. I purchased this product and purchased the protection plan and install service. I had it set up for when someone would be there. They showed up to the house and called me and said that they needed a 4 man team because of stairs. Like a dolly doesn't exist. I said okay that is fine lets do it on Saturday, since it was Friday. Well come to find out, not only did they not reschedule but the installer took a picture of another appliance and marked the order as complete. I got an email asking how the service was? Confused, I called Best Buy who was adamant the the service had been done until I told them I have a picture of it sitting in the garage. No apology, no nothing. She said she will email the dispatcher. They randomly rescheduled it for Monday without verifying if I was even available. The dispatcher called me and cussed me out, like I did something wrong. I told her that this could all be fixed if she just apologized for them lying about work that they didn't do and she hung up on me instead. I called Best Buy back and they said there was nothing they could do. I told them to just come and pick it up. After being a former employee and spending $50k in the last 5 years with Best Buy, I couldn't even get an apology for being lied to, gaslighted, and cussed out. I am just one person, so ultimately it won't matter, but I am done with Best Buy. Every purchase I make from here on out will be somewhere other than this crappy company.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you went through with your experience with the delivery and customer service. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with your recent purchase.

      Have a great day.

      -John Samsung

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