Customer Ratings & Reviews
- Model:
- RF32CG5400MT/AA
- SKU:
- 6546231
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 31 cu. ft. 3-Door French Door Smart Refrigerator's impressive ice maker options and its large capacity. Many appreciate the refrigerator's design and overall performance, as well as its size and quiet operation. Overall, customers seem very satisfied with this refrigerator.
This summary was generated by AI based on customer reviews.
bestbuy NOT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible. bought it in January broken in april. best buy and samsung giving me the run around game not wanted to take responsibility for such fiasco piece of equipment. 3 weeks waiting for this to be repaired, lost $$$ in product and still not repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your review regarding the refrigerator's current state. We wish to aid you with this, FranciscoF.
We would like to speak to you directly to gather more information regarding your fridge for us to better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147045546, to help our team pull up your information.
Have a great day!
^Chrystel
No good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge compressor let go after 7 months of use, water dispenser extremely slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, CALEBW. Let's help you.
We recommend following the resources below to rectify your concerns with your fridge. Please browse the hyperlink for tips.
Samsung refrigerator water dispenser issues (See "Water dispenses slowly"):
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150112604, to help our team locate your information when you message us.
Have a great day.
-John
Customer service is no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good customer service. I need to know how to talk to people and help them what they need.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Worst experience ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken, the piece separating the two doors breaks very easily. Getting BestBuy to fix it has been nothing short of a nightmare. Dont buy this fridge but especially don’t buy it from BestBuy. Find a retailer that cares if you can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after 1 day Samsung unable to fix. Lost whole fridge of food. Took almost 3 weeks to get a tech. out to look at it. Then they have no replacement so sending our money back. Then we have to get rid of the refrigerator our self.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dan,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Its not cooling enough to preserve food.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its such a bad refrigerator, food keeps getting spoiled Not a good one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Here is a link to the user manual; kindly go to page 79 for troubleshooting steps for your refrigerator that is not cooling enough.
User manual.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149631751) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Ice variety, Overall performance
I really enjoy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Some of the side shelves are odd, but overall the ice makers and room is great! Nice looking fridge that keep everything ice cold and can be controlled from your phone. Cleaning is a bit of a challenge thought.
I would recommend this to a friend it hasn't worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi. A few days ago I bought this refrigerator, "open box" but it hasn't worked for 3 days, what can I do?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to get support for your open-box refrigerator.
Have a great day.
-John
Damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a case because it is damage and broken and did not receive any thing yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Brand new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left side of door won’t shut all the way. They sent a tech to fix and he couldn’t. I happy to say they sending an new one out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shaun,
We understand your disappointment with your refrigerator, which has a broken door. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358027) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Capacity, Ice variety
GREAT investment!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our fridge. It has been great having more room, because able to organize things more. We entertain quite a bit and have plenty of ice for guests, even options for type.
I would recommend this to a friend good frige but bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product but they delivered dented refrigerator. my wife loves the frige but when i complained for the dent they say they can not do any thing.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what can be done with the damaged unit that was delivered to you, record the incident, and prevent it from happening again.
Have a great day,
-Ernest-
Not what we're used to with Samsung.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 for 2. First one died after 4 days. Completely dead. Second one leaked all over the floor as the top ice maker didn't work and dripped all over the floor.
No, I would not recommend this to a friendSpinner problems
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has problems spinning leaving clothes and item soaking wet.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Ice variety, Size
Great Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. 2 types of ice in the door with the water dispenser and 2 types of ice in the freezer drawer. The water tastes great and the ice is produced really quickly. Plenty of space inside the refrigerator and great shelving on both doors. The inside is easy to keep clean and the outside resists fingerprints and other spots, also very easy to clean and wipe down quickly. This is a perfect size if you need something on the larger side but not too bulky. Good price point compared to comparable models.
No, I would not recommend this to a friend - Pros mentioned:Capacity, Ice variety
Fridge for families
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well functioning with lots of space. Never though I would love having so many ice features either but we love the cocktail ice in the bottom drawer
I would recommend this to a friend - Pros mentioned:Capacity, Ice variety
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. Plenty of room. The different types of ice are great.
I would recommend this to a friend Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already scratched on arrival. Drawer broke. Doors tilt
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss your options in terms of the damaged unit that you received.
Have a great day.
-Ernest-
- Pros mentioned:Design, Size
Good product , enjoying the use of it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Spacious, good design. Does what it is meant to do.
I would recommend this to a friend - Pros mentioned:Capacity
Samsung french door refrigerator and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love the refrigerator, when we transferred our food items over to this new one, we could not believe how much room we had, honestly it looked liKe someone broke in and took three quarters of our items. This thing is VOLUMOUS. We also were unaware of the 4 types of ice that that thing can produce. The only drawback that we both have noticed is, even after the men leveled it, and i checked it also with a level, if you dont put enought force into closing the double doors (one side or the other) OR the freezer drawer, (it will not close by itself, even if its close) then in about 3 minutes or less it starts giving you the "warning alarm" (constant beeping)
I would recommend this to a friend