Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- SKU:
- 6549888
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 24" Top Control Smart Built-In Tub Dishwasher with Storm Wash for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and reasonable price. However, some customers have expressed concerns about the product's reliability and occasional issues with door dents or missing accessories.
This summary was generated by AI based on customer reviews.
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my Samsung Dishwasher. I got it at a great price and it has been very reliable.
I would recommend this to a friend10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied with this purchase. quality product at a reasonable price
I would recommend this to a friendGreat so far!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No concerns or issues so far. Runs great. Connects great to app. Set up seemed typical.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the product. really appreciated the service also
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had any issues with the unit that was recently installed.
I would recommend this to a friendSuper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher of the highest price and quality categories !!!
I would recommend this to a friendBuy it!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dishwasher! I love the smart features and sleek look. No issues since purchased last month.
I would recommend this to a friendDishwasher love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this item and the ease of use is amazing. We actually enjoy doing the dishes now.
I would recommend this to a friendAwesome choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice, we are very happy at home. Everybody wants to do the dishes jajaja
I would recommend this to a friendJust say "no"
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is pretty but less than 1 year after purchase and install, we have a recurring, annoying error that loves to sound at the most inopportune moment. Samsung sent a tech; the tech said redo some plumbing; plumber did the thing; the error is still happening; samsung says warranty is expired. Save yourself and get a different dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SarahO,
We understand that dealing with a dishwasher displaying an error code can be disappointing. We're here to help.
Below is the troubleshooting link for the dishwasher error code. Browse the guide and select the error code your dishwasher displays for the troubleshooting steps. The resource also includes another link to check when the dishwasher has flashing lights.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148129485) to help our team pull up your information when you message us.
Thank you.
-Angelica
Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the delivery was on time. They have brand appliances
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product would definitely recommend. Samsung is the best
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy withe the product. It was a wise investment
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service l bought my item without any pressure
I would recommend this to a friendWorst customer service Best Buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a purchase. 6 months ago of a large amount and I realized that I did not enter into a payment plan and they could never help me after calling them again and again, which generated a very high interest to the point that after paying almost half according to my calculations, I do not pay more than a quarter of the purchase, I am very displeased, it is the request service because even called and asking for help I do not fall asleep for a good solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Very nice and clean looking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. Got a good deal on this item.
I would recommend this to a friendEmits a strong burnt rubber smell while in use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this model for the more expensive one - which eliminated the smell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Margareedaville,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Rinse aid settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't find how to set rinse aid settings. Or determine the level of existing rinse aid currently in reservoir
I would recommend this to a friendBrand response from Samsung
Posted .GregW, we aim to provide you with a hassle-free experience when using your dishwasher. Let's help you out.
Click the link for step-by-step instructions on how to use a rinse aid in your dishwasher.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147010135, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Reliability
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Get a Bosch or LG instead. Just over a year and it’s toast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your dishwasher. We would like to speak with you directly to gather more information about your dishwasher, so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148943498) to help our team pull up your information.
Have a great day.
^Camille
Do you want your dishes to never dry?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you want a dishwasher that doesn't have an option to dry dishes? This is the one. No heated dry feature, just pops open to air dry your soaking wet dishes. Also, allows anyone with a Samsung device to instantly connect and control your device. Fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatriciaH,
We know how disappointed you are with your dishwasher. We're here to help.
We recommend checking the manual link below for instructions on how to dry your dishes. Please refer to page 49.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778110) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
