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Customer Ratings & Reviews

$4,199.99

Customer reviews

Rating 4.6 out of 5 stars with 87 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the design and appearance of the Bespoke refrigerator, with many appreciating its beverage center and auto-open door feature. The refrigerator's lighting has also been well-received. However, some customers have reported issues with the ice maker and have noted the refrigerator's noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-87 of 87 reviews
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Samsun refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has a noise and start liking water

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.

      We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.

      Water leaks in a Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#

      If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.

      Understand the noises coming from your Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Not happy with customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the fridge so not sure about the quality. My review is for customer service, I have waited hours on the phone after the initial order to resolve the issues with replacing the fridge due to incorrect product description that was provided to me over the phone by the agent, I ended up not getting the fridge for 2 weeks.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you went through with your experience with the retailer's customer service. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide feedback on your recent refrigerator purchase experience.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery , setup and removal of our old refrigerator was very smooth. We love the new Samsung refrigerator with all the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thrilled to have a more organized space to accommodate our multi family home!

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Overall performance

    Rated 5 out of 5 stars

    My fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slick sharp looking love the beverage center love the glass doors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. I love the water pitcher and the ice.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Mahesh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this on feb 2025. In July 2025, the refrigerator temperature was higher than 45F and freezer temperature 29F with settings of 36 and -4F. Ice maker will not work. It took more than 15 days for servicing.

    I would recommend this to a friend
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