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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 131 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the Counter-Depth MAX 23.7 Cu. Ft. French Door Smart Refrigerator, particularly its sleek design and great size that meets their needs. The refrigerator's overall performance is well-received, along with its impressive storage capacity and quiet operation. Many customers also appreciate the unique ice quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-131 of 131 reviews
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. Looks like it’s built in. Lots of storage capacity. The quality is good. The design is fabulous as like I stated before looks built in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Low storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage is lacking. Especially relative to door bins and shelf height

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is everything we expected. Very spacious and great clearance.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    So sad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks amazing but because of my husband’s major surgery, it is hard for him to properly use this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with your LG Refrigerator (LF24Z6530S) model. We’re glad to hear you appreciate its design and features. However, we understand your concern about your husband’s recent major surgery, using the refrigerator might be challenging at the moment. A helpful tip is to explore the refrigerator’s adjustable shelves and door bins, which can be rearranged to create easier access to frequently used items, reducing the need to bend or reach too far.

      If you need more assistance or want to discuss specific accessibility features, feel free to message us on social media @LGUSSupport. We're here to help ensure your LG refrigerator works well for your family. ^Juvy LG

  • Rated 3 out of 5 stars

    Doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door does not extend like regular friedges opens about half way. Otherwise everything is well.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Jimmy. Thank you for sharing your experience with the LG - Counter-Depth MAX 23.7 Cu. Ft. French Door Smart Refrigerator with Zero Clearance - Stainless Steel. We understand your inquiry regarding the door opening range. This specific model is designed with Zero Clearance hinges to allow the doors to open fully even when installed flush with cabinets, ensuring a seamless look in your kitchen.
      https://www.bestbuy.com/product/lg-counter-depth-max-23-7-cu-ft-french-door-smart-refrigerator-with-zero-clearance-stainless-steel/JJ8VPZH5F2
      To help ensure you are getting the maximum swing from your unit, we recommend checking that there are no obstructions from adjacent cabinetry or walls that might be limiting the hinge movement. It is also helpful to verify that the leveling legs are adjusted so the unit is slightly tilted back, which can assist with smooth door operation. We would like to look into this further to ensure your installation allows for the best possible access. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo LG

  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker gets jammed. The ice gets stuck at the top. The doors don’t close easily. You can push them closed and walk away, but it doesn’t close all the way unless you push it all the way closed.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Michael. Thank you for sharing your feedback about the LG Refrigerator (LF24Z6530S) model. We understand your concern about dealing with issues like the ice maker getting jammed and the doors not closing properly. We aim to provide high-quality products and ensure a smooth experience.
      For the ice maker, check for ice buildup or misalignment by turning it off and inspecting for blockages. Defrosting and cleaning may help. Regarding the door issue, inspect the gaskets for debris and adjust the hinges if necessary. For more assistance, visit https://www.youtube.com/watch?v=l6RKy7bGxpU. If problems persist, please message us on social media @LGUSSupport for further help. ^Juvy LG

  • Rated 3 out of 5 stars

    Unable to review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has not yet been delivered so I can't review

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    RUN BEST BUY SHOULD BE NAMED WORST BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DANGER DO NOT BUY FROM BEST BUY! They will find a reason to NOT install and then won't refund your money

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Diana. Thank you for sharing your experience with the LG Refrigerator (LF24Z6530S) model. We appreciate your feedback and understand how important it is for your appliance to be installed properly and without delays. To make sure your unit is all set to go, we suggest checking out the installation section: https://www.lg.com/us/support/product/lg-LF24Z6530S.ASTCNA0 and looking at pages 11-23. Also, if you need to, it’s a good idea to reach out to Best Buy customer service directly at 888-237-8289. They’re the pros when it comes to handling any delivery service concerns. If you have any questions about the features or operation of your new refrigerator, please email us at [email protected]. We're here to help make things easier. ^Juvy LG

  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like everything about this refrigerator except for the size of the ice cubes. They are golf ball size and that is a little too big for our use but we can adjust. We like the lay out of the inside and it has been great, so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well fit in a tight spot had to make minor adjustments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the reps at best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales man was Excellant! . Knowledgable , informative and sweet

    I would recommend this to a friend
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