Customer Ratings & Reviews

I purchased this warranty for 3 years and now when it is not even close to 2 years they just cancelled without any further explanation even when I paid $319.99 dlls for 3 years.... They alleged the blue color code I purchase could expire without any warning???? I have been trying to speak with Geed Squad for 2 weeks and they are all useless over the phone & even on the chat windows... Noone can help me and tell me why they cancel the warranty on my daughters laptop. The worse part is that i also bought a 2nd laptop and 2nd coverage for my other daughter so I am afraid of another scam in the future... WHAT A BIG FIASCO ... They have made me waste days and phone calls for these weeks and NOONE can resolve the problem and get back to me...

One of those things you feel like you should get and don't want to have to use

Excellent fast and knowledgeable. They were professional and informative.

I have utalized this on another product in the past. It is the best deal going.

I've purchased Geek Squad Service on many of my electronics but never really need it until recently. I normally don’t write bad review, but this is the first for me. My son accidentally fell down and dented/bent his laptop, which purchased in March 2021 with 3 years Geek Squad production. We went to the local Bestbuy before Christmas to get it fix but got it send into the Repair Center. We just picked it up on Sunday (1/2/2022). Half the laptop still dented/bent while they "fixed" the LCD screen. We were shocked when they handed us the laptop (see pictures). The Bestbuy Geek Squad at Jersey City, NJ said the Repair Center fixed to make it “functional” and everything “checked out” while it still looked dented/bent. Just today (1/4/2022), my son started using the laptop and found out the track mouse is not working and the LCD they fixed ready to come off (see picture). An example I gave to the local support is that if my car get into an accident, they just need to use the hammer to pound this out and don’t finish the job. It is driveable, but looks like crap. This is getting ridiculous as my son will start new school semester in 2 weeks and the “new” repair might take longer than 2 weeks. This is unacceptable and I am trying to get this resolved, but no luck so far. This repair experience is really given me a bad taste of Geek Squad Service and even thinking of purchase anything from Bestbuy in the future, which I’ve purchased a lot of electronics from them.

First…geek squad takes too long to repair laptops…they had mines for almost 1month now…I dropped it off at the store and they shipped it to the service center…they replace the mother board and sent it back to the store who then sent it back to the service center…and they will not tell me what they fixing other then say we had to order more parts…I spoke with a manager who personally told me they have 3 attempts to fix the problem before they will replace it and each attempt can take 2 months…

I always purchase it .for the just in case stuff that might happen.

I purchased this and had to get screen replaced, the ease of booking an appointment was good but first time screen was replaced it cracked again within 2 days, second time I picked up the bottom rubber was mixing and a screw fell out. I have not have a good experience with getting my product fixed.

my new laptop had trouble, so I brought it in to Geek Squad - and was told that my warranty did not cover buying a faulty product. But they could look at it, which would cost at least $250 (after I already paid over $300 for this warranty. They said since it was still new and under warranty, to return it, which I did. Hopefully that will also refund this useless warranty.

very nice people, good service. Always they lessen

There’s really no point to cover your device for 1-3 years but definitely a need to cover for more than 3 years cause that’s wen most devices start to break down. On the other side, if one bought it… it’s basically a donation to Best Buy, since you’d end up not using it & when you do you’d pay more cash to fix your device on top of paying for the send out fee!!

I waited 5 months after 2 months of when it broke and then finnaly they agreed to fix it. The first time i came the charge was more than the computer even tho i had protection plan! Now its free Summary: at first scam 5 months later finnaly free.

I made a $724 purchase on the Best buy.com website. A $530 laptop with a $194 Geek Squad warranty and I didn't receive not one reward point, why? because I went through Progressive Leasing, even used the 90 day cash option to pay it off. I actually could have went ANYWHERE with my Progressive account but I chose Bestbuy because I trust them and I've made many purchases from them for years. Had I known I wouldn't receive points I would've went elsewhere. You really need to change that policy.

Had it for 3 months and the hinge completely fell apart. It doesn’t close and I had to just spend more to get a new one. Bummer. Thought it would last longer…..

Extra protection for extra money. Most probably wont use it but you’ll never know. but mostly it is in the warranty which you could not read it not until you open what you purchased.

Your store is say that this 2 yr protection is not active and never existed even though you can clearly see that it was purchased

It’s was working fine until today ! It flashes when I hit power button! I am hurt!

Hate this laptop...No Google play store.. No Google Chrome.. this thing sucks...

Can’t get my money back cause I don’t have the laptop anymore. There isn’t no need to have my money go to a laptop I don’t have for 5 years.

Bought by Accidentally Today Dont want geek Squad Protection .Need To Get Refund Asap please