Customer Ratings & Reviews

Only good for avout 1 year. Then need new parts. Pretty good until then

I'm taking online courses four school and I have multiple windows open at once, which is why i went with the 27" Lenovo. I picked it up this morning, started the initial setup and was finally able to start using it. I love the size and touch feature. It makes everything much easier. It's a great computer........Except the fact that i can't open ANY of my pictures from the desktop or the File Explorer >:( i have tried EVERYTHING but nothing has worked.. I'm now currently on with Windows Chat support trying to figure it out. That is why i only gave 3 stars.

Not happy with customer services. I got my package on time but the way it was package was unsatisfactory. Computer should have been wrapped. Without being properly packaged I suspect that the pieces needed where lost. Delivered in the rain I worried the Computer would be damaged. I finally got it set up after going out to get a new keyboard and mouse because the one it came with was missing the connection piece. This is beyond annoying and tiggering. Do your job!!!

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

I have decided to give the overall experience of this purchase as it was by no means perfect. An overall solid purchase though. Its got the GPU, CPU, and decent enough RAM. There are more parts in the build that are closer to the lower end overall, but they are not the worst by any means. I'd say that if you are not informed of all things PC to look elsewhere as there are a few things such as settings that should be changed out of the box. Cooling is an issue as well so if you are not comfortable purchasing better parts to swap out such as the AIO, and additional cooling fans. If you're doing the basics like browsing, movies, schoolwork, music, etc. then you could consider it as I don't believe these would be demanding enough to give issues. It's decent overall and I am satisfied with my purchase.

Made me feel safe while I had it, however they told me to upgrade my computer with them I'd have to pay nearly 100 dollars extra, and honestly if I'm paying as much as I am for this insurance I kinda wished I would've also gotten at LEAST a discount on servicing like upgrading the computer or device by having it brought in for the building.

The Geek Squad guys are decent. It's just way less than I expected. Told my 60-day old HP would have to be sent for 4=6 weeks.

No packaging damage when I received the pc. Noticeable damage on the tower itself. Too lazy to care regarding taking additional photo. Last CyberPowerPC I got, dead GPU. At least this one work.

Geek squad service made me feel safer. You can drop things just getting them out of the box. I do warranty and repair addons when buying tech stuff that cost over $300 dollars. And being able to ask questions and know there is a chance for a repair or upgrade that is warrantied is important. With being in a hurry people make mistakes. All the connection points/plugs can break even when being careful. With a support service that can fix your dumb mistakes means you can keep going.

Its good to have a warranty but best buy neglects to tell you that HP office a better warranty with in home service for 1/3 of the price. With geek squad you have to take it in

Everthing works fine now.. had a few problems with it just turning off. Also, my version of this pc came damaged. As you can see in the pictures!

Disappointed when my son’s gaming computer had a failure at just 3 months old ( just a single fan stopped working). I engaged with geek squad. Brought the device in, they said they had to ship it out. Tech said it all would be covered. After some hiccups between different service centers , I get a notification to call service center. Call back number didn’t work, so I called local store. They said repair would cost more than value of device? So we opted to ship us s new replacement one. Tech rep said this transaction ‘used up my accidental geek squad warranty, like an insurance deductible?’ He used the same sku number for replacement. We just got the computer yesterday, and the monitor receptor on the graphics card is different ( was dvi, now hdmi only). Soooooo,,, we’re still dead in the water. Gonna continue my battle via phone later today........

I was told if we had problems it would be fixed on site,not true it would be sent out,three week turn around.False advertisement

Agents at geek squad desk were brusk and not particularly friendly. I was told by the sales person that the transfer of data from my old machine would only be 1 day. Geek squad said it would be 5 days. They need to be consistent. They also did not fully describe what would and would not be transferred. It took me several days to get my new computer working as well as my old one.

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

I purchased an "Open Box" computer. When it was delivered, it hadn't been "programmed" for the next user. It still had the last owners information on it. I wasn't able to log in and register it for myself. When I called about it, I was told to bring it back to Best Buy. The process took them about 30+ minutes or more. When they were done, I was told, "Okay, we won't charge you".???? Why would I be charged for something that should've alread been done?

I havent had to.use this so far but I thought it covered hook up as part of the warranty but it didnt. I had to pay an additional $214 to have my moms computer set up on top of the warranty. Geek squad did an amazing job setting it up and Im sure if she has a problem with the computer they will quickly get out there.

Haven't needed to use this service personally, but my S/O did, and couldn't use it when his PC was stuck in a reboot loop, as it wasn't physical accidental damage. He had his PC for less than a month and had babied it the whole time, then it suddenly went nutty, for no reason at all, as he wouldnt visit any unlicensed sites to avoid these issues.

Haven't had to use yet but hoping it's good. Seems like it will be just fine.

I love giving feedback and I hope it helps; I sent my computer in to have it worked on and I recommend taking it not shipping it because They sent it to the manufacture instead of the geek squad! Are used the return label that was sent to me and that’s where it went. So hopefully the geek squad is going to get it and everything’s gonna turn out fabulous I just have to take it!