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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3086 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,086 reviews
  • Rated 4 out of 5 stars

    Gamer master pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starting pc runs fortnite on 180-200 fps maybe more if you overclock. Performance it good on games but you might need to upgrade gpu. 4060 with 8gb is good but try getting a 12gb. Ram is good for games but make sure to upgrade your parts when needed. Overall this pc gets a 8/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Reason I Went to Best Buy to Buy My Pc's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thankfully have not had to invoke my 1 Year Accidental Geek Squad Protection's and I hope to keep it that way. But it is nice to know that should anything happen to my pc's that I would be take care of & everything would be covered. In comparison, it really isn't that much money for the quality & services you receive. I have had to use it in the past and I can only speak highly of it. It is the reason I decided to purchase my pc's through Best Buy & not another buyer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Saved The Day!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the Rescue!!! Thank you, Geek Squad! When my desktop computer was dropped during an office move, I was unable to regain power and lost data/files. I was only one week from the expiration of my 2 year Geek Squad Protection Plan ending and frantically called Geek Squad for help. They went to work to resolve my issues immediately, asking me to bring the computer to the closest retail location for help. Within two hours, “The Squad” had diagnosed an unusual problem that would require a lengthy amount of time to repair. Understanding my immediate need for a computer for my job, which I do from home, I was given a new computer! Great experience!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cyber Power PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful gaming desktop! Smooth performance, great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ! Tech savvy! ....MySetUp...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and knowledgeable as well and most of all the cashier was fast and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i was having problems with my pc geek squad treated me well and helped me out, turn out i just needed to clean my pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like it is normal but for my firt time in this 8ndustry of stream i like it look me up in TTV LeslieJoy99

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help got gaming pc help me out to look for other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is always there when I need help and they’re always willing to go out of their way to help the consumer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best warranty ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the Geek Squad warranty covers everything. Accidents do happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy I don't have to worry about my parts having an issue with Greek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Starter Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plug and play, my first pc, the keyboard is okay, not mechanical but “mechanical feeling”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My overall review on this 3 year protection plan is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeek squad is the squad to be with! They help and

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do they test anything?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box pc, which is supposed to be tested by geek squad. Pc couldn’t even run the simplest applications without crashing. Took it in and Got the pc “fixed” by them. Took a long time said a 4 year old gpu with a msrp of 499 then cost 857. Canceled my protection after said repair. And got the computer back and doesn’t work won’t refund my protection plan. Terrible experience overall, and out over 100 bucks and still have no pc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC. Haven't found a single thing wrong with it so far, runs all my games on the highest quality possible. Fast, reliable, and looks good 5/5 would buy again!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We're glad you've had an awesome experience so far. If you have any questions or need any help, please let us know!

  • Rated 3 out of 5 stars

    Helped with questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only good for avout 1 year. Then need new parts. Pretty good until then

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went o use this product and they said I never purchased it although I was told I did and now I’m paying 300 to have my computer. Fix the assist store manager was not help! I was given a 1888 Best Buy number no one answers. I actual cried from the lack of service. I’m a struggling nurse and this was an unexpected expense. I wish I understood what was going on in the purchase better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refund me please thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HATE HATE HATE. The graphics driver Bluescreened if it is updated to recent drivers. Want a refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    CYBERPOWER FOR THE WIN !!! *****

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a gaming laptop directly from their site you had the ability to chose your build and some extra power to it to your liking of course. I chose to trust them and go with a pre built lap and got that back in 2017 let me tell you as of today I am not disappointed. Still running smooth I was able to run all types of games including Fortnite flawlessly. My son ended up with that laptop since he was just starting to get familiar with using one and I decided to get me a prebuilt desktop from BestBuy and boy did it take my breath away ! Everything about it is amazing down to the keyboard and mouse it came with. RGB ring lights for all 6 fans ! Yes 6 Fans ! it runs strong I car run on ultra settings with ease 8-) Thank you CyberPower !! you have earned a place in my gaming heart ! <3

    I would recommend this to a friend