Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3839 reviews
(3,839 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy paid for thw insurance and the all in one fell of the desk and hit the floor and broke the plug. BEST BUY DID NOTHING.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOTAGOODIDEA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A GOOD PLACE TO BRING YOUR ELECTRONICS> THEY DON"T HAVE PEOPLE WHO KNOW WHAT THEY ARE DOING!!!!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Got my Money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's unfortunate that this doesn't include resolving any issues with the computer itself, but only if a leg breaks, or if the camera doesn't pop up.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sara. Thank you for taking time to share this with us. We appreciate the feedback and thoughts around the Geek Squad Protection for your computer. We'll take it to heart and can use it to grow our services for the future.
Rated 1 out of 5 stars
Not true protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would cover anything that happened to the machine. It blue screened on me, and this was not covered.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know more about computers than the guy that came out I want a refund
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Replacement Plan Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the three year replacement plan but Geek Squad couldn't replace a simple keyboard space bar.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke service. No help at all. The worse customer service experience I've ever had.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No answer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get in touch with geek squad. On the phone for hours. Just took back computer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. No agents scheduled for a repair appointment.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt need it never used it, and when i cancelled it they sent a gift card? Wtw
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TOO WEIRD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too weird for words. I cancelled it. Nobody knows what it covers. BUT IT DOES NOT COVER "SOFTWARE"
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t do anything for gaming PCs that I bought! Waste of time! Only good for helping (Ages 50+ ) !
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Comedy of errors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now you know why they call them the geek squad. One good delivery guy with his meth head partner who couldn’t lift 5 pounds
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very helpful. I called and asked if they could just clean the dust out and was told no.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gpu stopped working in the first 24hrs, exchanged for a new one. Same problems so i just returned it
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Dont do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money ever.... they could fix nothing or help in any way... dont waste your money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy, not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell the one year protection but it is a waste of money. Don't buy it. It only gives Best Buy more money!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Take me too long to resolve issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a long time customer unfortunately on 01/24/2019 to use my geek squad service to resolve issue take too long
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We understand how important timely service is to our customers, and we apologize for any unexpected delays. For support with this, please email onlinesupport@geeksquad.com. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst costumer service ever I’ll never add this to any device ever again
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.called to get help and terrible service, could not get through on phone.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend