Customer Ratings & Reviews

Great peace of mind having this protection. A good way to protect your investment/purchase. My old computer just stopped working. I couldn't recover rare pictures. The geek squad did and transfered them over to my new computer. I will back them up now of course.

I haven’t had to use this service yet but I’m happy to know I’ll have a team on standby that can help me with all my computer related need in servicing my new desktop.

I purchased Best Buy's 3-year GSP to protect my recently purchased HP Omen 30L (5700G/6700XT) desktop PC! As long as Best Buy offers their GSP, I will always purchase them for high ticket items and not their TotalTech membership!

For myself, when purchasing any electronics above $75-$100, I always purchase the warranty. Nothing better than knowing I can walk in and replace it for up to 3-4 years. My Sony Gold headset crapped out on me and I got store credit because they were out. EZ PZ.

The process was automatically I set up a date to come in and bring in the product they took it ask a few questions and told me it would be a few days and that’s all she wrote great service and experience

It was very easy to replace my sons monitor and I was updated every step of the way! Costumer service was above and beyond. I’m so happy I purchased this service.

Great service, I appreciate the attention given to all my questions and concerns. Highly recommend.

Geek Squad is worth it! Thanks for recommending to add it to the order!

Always a good experience with geek squad , highly recommend

I always buy this warranty for all my electronics. The only bad things is if I need to replace something, it wont cover the current value of the merchandise. It has to be up to the amount I paid originally not the current value. Not so good if you get something on sale.

I really like this, the truth is it is very fast, you have too many options to choose from, it is incredible how geek never disappoints the best

Easy installation instructions provided and explained.

Always great to have incase something goes south, right?

I had the best customer service from Best Buy employees

agents were all friendly and the one I worked with was very professional and knowledgeable and was very patient with me and my lack of computer talk or lack of...never complain or irritated with ny calling things "that thing that you push and not sure what i did but"

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

I could not manage my computer business if it were not for the Geek Squad and their all-inclusive protection plan. The service is quick and the technicians are professional, polite, patient and extremely knowledgeable. Save yourself a lot of stress and time and let Geek Squad move you through your problems quickly!

I've bought a product with this twice, and both times I feel good knowing I have somewhere to go when I mess something up beyond my repair

I’ve had them before and if anything goes wrong they can fix it.