Customer Ratings & Reviews

I purchased an AMAZON Kindle Fire HD for my wife for Mother's Day. I bought the extra 1 year Protection Plan. Last week, that Kindle started refusing to take a charge. After trying several power cords and connecting the charger to another electronic item to make sure the transformer was not the problem, I took it to where I had purchased it, I.E. my local Best Buy. This Kindle was less than 1 month old. When I purchased it, I also bought the 1 year Protection Plan. The Geek Squad people there were very helpful, and soon determined the female charging plug on the Kindle was broken loose or had somehow malfunctioned. As I had researched this problem on the Net prior to bringing it back to Best Buy, and finding out it was a factory defect that had since been addressed by the manufacturer, this was no surprise. They offered to exchange it for another new Kindle of the same model and configuration. I agreed and this was done. They were generating the transaction slips when I was asked how did I intend to pay the charges. Somewhat taken aback, I asked "What charges?". I was told the maintenance plan I had purchased (1 month ago) was now null and void, and another new plan would have to be purchased ($29.95/1 year) if I wanted coverage on the replacement Kindle. This was a surprise as I did not note the unit's Serial Number on the transaction Slip for the warranty coverage that would indicate the coverage was for a particular unit. I have a small business. I understand how warranties work (and don't work). But, since this was a unit I was receiving to replace a defective brand new unit, wouldn't the reminder of the 1 year service plan I had purchased on the first (defective) Kindle transfer to the new one? I understand it is a service contract. It is to facilitate repairs on a Kindle. I would assume these repairs would be made necessary by damage while in regular service, not an inherent defect that was present when I purchased the Kindle new. In experience I have had in the past, if a unit proves defective straight from the factory, and the OEM Manufacturer provides a new, unused replacement, (usually at no cost to the Retailer (I.E., Best Buy) ) the remainder of the Service Agreement and other maintenance agreements would transfer to the (new and unused) replacement unit minus, of course, the time already elapsed on that service agreement covering the original unit. Charging for the time used (1 month) on the original unit is fair and proper, and I have no issue if this was done. The replacement of the Kindle was something I would expect any ethical business to do, since the defect (according to what I learned), was a design issue present in the unit when it was sold. I reasoned this "Protection Plan" was for a device in my custody purchased by me that fit this nomenclature, not just the specific Serial-Numbered Kindle. I paid for another year's "Protection",however that might be defined by your corporate legal team, but the satisfaction I had by the willingness of your helpful store employees in resolving this issue was somewhat tempered by the imposition of the additional "Protection Plan" charge.

I think this guy that helped me should work in a different department!

I bought this special coverage w/ the intentions of covering the childs tablet if it was accidently dropped or stepped on or what ever a 3 yr. old could do. Before I bought the service I was specific about my questions and so it did get a cracked screen, and when I brought the tablet back I was given a gift cert. for the cost of 59.99 I was not offered a replacement tablet because it was not on sale at that time. I was told that it may go on sale and then I can purchase one at that time. VERY DISAPPOINTED!!!!

It has already stop charging and I haven't had more then 1 month

I gave two starts for this because I had purchased the service for my surface go bundle which came with the keyboard and the keyboard got damaged. I went in to use my protection and was told my keyboard was covered and had to buy a new one. Highly upset and disappointed.

I have dealt with many protection plans but this one if you use it and they replace your product they tell you that you have to purchase a new one to cover the new product even though you paid for a year and used it say the first 2 months Best Buy does not want to transfer the remaking plan over.

I didn’t have to use it so I can’t give a review on it

If this is for the phone, I did not like it. Once you use it it is done. You do not have the warranty any longer. I had to use within months. I paid for two years and only got one use. WASTED MONEY. Confusing to get help. Wish I would have gone with AT n T month by month.

This Tablet was a let down because of its extremely low processing. I should of checked the numbers before jumping at the price. A Gift Card of PATIENCE should come with this Tablet.

I purchased a tablet without seeing it in person, then returned it the next day, but apparently i am still being charged $10 for the service agreement.

My brand new computer worked great until the warranty was up and just a month later my computer stopped charging completely. So I guess the 1yr protection plan wasn’t much help to me.

Better Get Someone Who Knows About a Kindle Tablet!!!!!!!

I found this to be too expensive since the manufacturer's warranty will take care of any problems during the first year when they would show up. This is not an accident coverage.

They are okay when they are needed. They also need to be mindful that most all customers Are not as techy as they are so speak in our language

I lost the device I bought the geek squad for, so I never used it.

This is only good of service when wanting to trade out then instead of being able to cover the new item.

Really really good, lo recomiendo al maximo, uno nunca sabe que puede pasar

Purchased 2 Total Tech warranties. Not happy patron

Very good product. I bought it months ago and still works fine.

Yes I did satisfied with this place and all of my money was given back