Customer Ratings & Reviews

My tablet recently broke and I had geek squad protection and they helped me fix the problem without any hassle and were super friendly during the whole process!

Great battery life, even when reading every day. Only charge maybe once a month.

They always helpful and give friendly care of customer service

Been an excellent laptop! I have used this in college for the last 2 years. It has done everything I've needed and more!

The agent was very helpful with us getting a new tablet for our children. We were looking for something not to expensive or cheaply made. It is the best of both worlds and provided us with helpful information on the warranty provided by bestbuy for a small fee in case anything happens. It was a wonderful and stress free experience.

Geek Squad ADH is a must have for any electronic. People complain that they will be without a computer or tablet while it's sent out, but what do you expect? It has to get repaired. Best Buy makes it Easy!! Drop it off, it gets sent out and you get back fixed and working device. Any work on computer or tablet costs a lot of money. You would be stuck with that bill if you don't have ADH. And for 3 or 4 years. If it stops working or you drop it down the stairs or kid spills soda on it...... It's covered. Don't forget to always add ADH if it's offered!

You can’t go wrong with the Geeksquad protection. I have use this service for over 10 years and I do not want to be without. The Geek Squad is helpful and friendly and most of all Geek can fix your computer and get any “Bugs” fixed. I love this service. They are there when you need to get your computer up and going. Geek can fix most any problem with your computer. They are the best! Another thing I like about Geek, Is they will install your new TV and get it up and running very quickly. My new Best Buy TV looks great. Thank you GeekSquad!

I accidentally soaked my Samsung tablet in energy drink. The Geek Squad sent my tablet off to be repaired and within 5 days i got an email to come in and pick up my replacement. They gave me a full store credit for the original price of the tablet plus tax and i was able to get the same tablet for less money mailed to my home. The store credit even paid for part of my new warranty!

This is a quality item. I love it. Thank you so much

The guys from geek squad they’re pretty helpful. They help a lot with all my needs.

I bought the 3year plan at 59.99 .Thank goodness I did! Because if I had not I would have been out of 164.00 dls!! Lesson learned I will always purchase insurance!!!

The Geek Squad rocks! I have not had to use Geek Squad protection for this product, but I have used it elsewhere. They are very helpful when you have an issue. The Geek squad at my local store took the time to help fix my dad's laptop power button that got messed up when he dropped it. He actually did not have the protection, but his laptop was brand new and he was pretty upset that he had dropped it. They fixed it, no charge! We were both very pleased that they took the time. That act of goodwill went a long way for both of us. I don't buy the protection plan on everything, but there are times when I wish I would have. My rule of thumb is to buy it if the product is expensive and you are going to use it everyday, especially if you intend to use it in harsh environments.

Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.

Always worth it on portable devices money never feels wasted!

I have used the Geek Squad Protection on any device I purchase. I LOVE IT! It really helps when a device stops working. I can just go into the store. Get a store credit & purchase another device with the store credit. It really comes in handy for devices that just stop working. And I would definitely recommend it to anyone. 10/10!

I like geek squad, cause they care about helping you get your technology back up and running

Always have a good experience with Geek Squad!!!...on time polite and get the job done...if I had to pay for service...I wouldn't mind spending it on the

Have not tried it but they tell me its amazing tech support.

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

I haven't had to use Geek squad, but I thought I'd purchase it because I rather be safe than sorry.