Customer Ratings & Reviews

I prefer to buy my electronics at best buy because of the ease of receiving quality care when things go wrong. Often you have to really advocate for yourself with the staff almost like they are trained to deny you service but once you get them on board their service is usually great. I had one really hard instance that makes this purchase my last time with best buy if it happens again. This is my third surface from BB. I bought a Surface 4 still going great and got support. Then for my partner I got a new Microsoft Go at best buy, few months later the screen got cracked with a drop. They said they wont replace the screen but the whole computer. We got it replaced but it came back unusably slow. We returned it and the second one came back also unusably slow. No matter how many time we asked them why we could barely run word processor on it they just said it was the computers specs but before we gave it to them it ran better and they should sell computers that cant handle more than one web tab or a word processor. I wont trust their refurbished goods in the future and just hope this isnt an issue again.

So far, I haven't needed to use. But its better to be safe.

I purchased a two year warranty for my son’s tablet. I was told that if anything happens to it (ex: my son breaks it), all I have to do is bring it in and they will either fix it or replace it. I rated it 3 stars because I haven’t needed to use this service, yet. If there comes a time that I will need to use it, and if the issue is covered and there’s no problem replacing or fixing it, then I will re-rate it.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.

Lasted about a year before we had to take it back. We’ve never had much luck with any Fire tablets.

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

The place is great its just that they need to start fixing phones there. Is sucks and it's frustrating but over all it's the best

When I turn in my item they said that they can have it done It took a month and a half and it ended up that I needed a replacement but they never contacted me that I did I had to contact them and I didn't like that They didn't keep in contact all I asked for was a replacement camera lens cuz it was cracked and they couldn't even fix that They made me replace the whole thing and they didn't even have the replacement in the store So I had to buy a more expensive one as a replacement

I was denied a replacement power supply that was beginning to fail because as I was told "it is not part of the Surface Pro that I bought". I still dont understand that.

This tablet worked great for 1 year, my 7 year old dropped it (with an AMAZON case of course) and it was fine. 1 Year later, today, the charging port does not work, it does not charge. of course I only purchased 1 year of protection.... SO maybe purchase 2 year of protection. idk

Bought it because it covers damage and since I use this daily at work it made sense to cover this purchase. Past experience with the coverage had me on the fence. Past purchase was confusing with the set up and login of the tech support portion...I still to this day have no clue what it was and never got any use of the online support. They just sold it to me and left it to me to figure out but seems that this has changed as I didn't receive all the cards and download information this round.

Purchased the warranty since this tablet was for our 15 year old son. It is a bit difficult to get a new one since it has to be shipped off. We had to wait till summer break since he had to have a computer at school everyday

What is there to say about protection. Just hope it will cover your issue. I did use this on a tablet. The tablet would not finish a reset. I took it back and since it was not available anymore. I was able to use the money to another tablet.

When I purchased the kindles and the warranty I was told that they come with charger replacements I went there stood in line for over 30 minutes for them to give me a 809# to call and wait for them to be shipped???? This # should be given at the time of purchase

purchased for my surface pro; hopefully they can give me store credit for a computer that is not repairable. Upset that they gave me the run around and sent me to the manufacturer just to come back to them and tell me they have to service it. shoulda did that the first time

I have needed the Geek Squad several times. I guess it depends on who is helping you, but I have only had 1 good experience when face-to-face with staff from Geek Squad. They seemed uninterested and not really wanting to the time to really explain what it is they are doing for you. Basically rushed out of my appointment time that I was allocated pretty quickly - so a little disappointing.

It was a big mansion for my replacement it took them 4 months to replace my son's tablet and then on top of that they gave me a store credit card I bought it in the store because it wasn't in the store and it didn't come so I had to reorder it but overall satisfied a little pain in the butt but satisfied

Priced a bit on the higher side and probably did not need it considering the last tablet was taken care of really well and was only replaced because of lack of internal storage.

I would give them 5 stars but I had insurance on our old tablets and when our house burnt down for hurricane zeta they said since we didn't have the tablets there was nothing they could do and I think the insurance should have covered that but instead I had to get two more.

It would be better if it last for the amount of time you purchased it for. Instead if you use it 2 months for now. You would have to purchase it again for the replacement. I won’t continue to the replacement or transfer.