Customer Ratings & Reviews

The 2-Year Accidental Geek Squad Protection Plan offers peace of mind for those looking to safeguard their electronic devices from unexpected mishaps. Here’s a detailed breakdown of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, including drops, spills, and cracked screens. This is especially beneficial for high-use devices such as smartphones, laptops, and tablets, which are more prone to accidents. The protection plan also covers hardware malfunctions and defects, ensuring that your device is protected against a wide range of potential issues. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. The process can be initiated online or in-store, and the customer service team is helpful and responsive. Most claims are processed quickly, and repairs or replacements are typically completed within a reasonable timeframe. However, during peak times, there might be slight delays, which can be a minor inconvenience. #### Repair Quality: ★★★★★ Geek Squad technicians are knowledgeable and skilled, providing high-quality repairs. The use of original manufacturer parts ensures that your device functions as well as it did before the damage occurred. The workmanship is reliable, and in most cases, devices are restored to their original condition. #### Convenience: ★★★★☆ One of the standout features of the protection plan is the convenience it offers. Geek Squad has numerous locations, making it easy to find a store nearby. Additionally, the plan often includes benefits like in-home service and 24/7 online support, which are great for busy individuals who may not have the time to visit a store. #### Cost and Value: ★★★★☆ While the cost of the 2-Year Accidental Geek Squad Protection Plan may seem high initially, it often proves to be a worthwhile investment. The cost of repairing or replacing a damaged device without protection can be significantly higher than the price of the plan. For those with expensive or frequently used devices, the protection plan offers good value for the peace of mind it provides. #### Limitations: ★★★☆☆ The plan has some limitations, such as exclusions for intentional damage, loss, or theft. Additionally, there is usually a limit on the number of claims that can be filed within the coverage period. It's important to thoroughly read and understand the terms and conditions to avoid any surprises. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a solid choice for anyone looking to protect their electronic devices from unforeseen accidents. Its comprehensive coverage, quality repairs, and convenience make it a valuable service. While it has a few limitations, the overall benefits and peace of mind it offers outweigh the downsides. For those who want to ensure their devices are well-protected, this plan is a smart investment.

The 2-Year Accidental Geek Squad Protection Plan offers a solid safety net for protecting your electronic devices from accidental damage. Here’s a detailed review of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, such as drops, spills, and screen cracks, which are common issues with devices like smartphones, tablets, and laptops. It also covers hardware malfunctions and defects not covered by the manufacturer's warranty. This broad coverage is highly reassuring, especially for high-use or expensive devices. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. You can initiate the process either online or in-store, and the support team is usually responsive and helpful. Claims are processed relatively quickly, though during peak times, there might be some delays. Overall, the ease of filing a claim and the efficiency of the service are commendable. #### Repair Quality: ★★★★★ Geek Squad technicians are well-regarded for their expertise and professionalism. Repairs are typically carried out using original manufacturer parts, ensuring that your device is restored to its original condition. The quality of the repairs is high, and the process is generally smooth, with minimal disruptions. #### Convenience: ★★★★★ The plan is convenient in several ways. Geek Squad has numerous locations, so finding a nearby store for service is usually easy. Additionally, the plan often includes benefits like in-home service options and 24/7 support, which adds flexibility and convenience for busy users. #### Cost and Value: ★★★★☆ The cost of the 2-Year Accidental Geek Squad Protection Plan is reasonable given the extensive coverage and benefits it provides. While the upfront cost might seem high, it is often worth it for the peace of mind and protection it offers against potentially costly repairs or replacements. The value is particularly notable for high-end or frequently used devices. #### Limitations: ★★★☆☆ There are some limitations to be aware of. The plan does not cover intentional damage, loss, or theft, and there may be a cap on the number of claims you can file during the coverage period. It’s important to read the terms and conditions carefully to understand what is and isn’t covered. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a valuable investment for those seeking to protect their electronic devices from accidental damage. Its comprehensive coverage, quality repairs, and convenience make it a strong choice for safeguarding your tech. Despite a few limitations, such as exclusions for intentional damage and a cap on claims, the overall benefits and peace of mind provided make it a worthwhile option for many users.

This is a must especially when you have a special needs child that don’t know what he’s up to Unexpected drops and curious to see if the tablet can swim lol purchase this always

The plan itself is fine. When we used it they were fast & professional and it was repaired/replaced quickly. Would have liked to know when I purchased the plan that the tablet would need to be sent out instead of being fixed in house. Sometimes you can't go without so sending it out was an issue.

It's a great little tablet while not little it's almost 15 in pretty heavy if you're trying to read it like a newspaper

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Great insurance just incase lofe happens and need a fix

Willing to help and leave you stress free. A peace of mind during the process.

it cost me 120 + tax and 40 for geek squad 1 year that really is not so good because well it already comes with a 1 year manufacturer, 40 is steep considering 1 year and so much for that- should be like 3 year, so Best Buy... I always get a fair deal w/bb geek but I had 1 weird 1 where my phone had a problem and (long time ago) i had a 2 year i went there and they told me it wasn't through geek squad but through boast even though they pointed out to me that it indeed say geek on the receipt. All the memories of that one or vague but I was let down. And just the same way on a vinyl player at wal-mart the same way. Those two times were terrible but I doubt that will happen to you. I recommend though unlike me take your proof and call the upper powers because they do listen though. i give them a 4 stars for this product price. But geek squad is usually always 5

Table works fine kid friendly but it’s not something you can drop and it’s okay. Tablet is cracked and had to call to flirt a appointment and got in quickly

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

Bought one for a family member. They liked it so much. I tried it. I liked it so much. I bought another

Have not had to use this service yet.but glad i have it just incase.

Every device I have purchased from Best Buy (Galaxy Tab 3, Galaxy Tab 4, Galaxy Tab S, Galaxy Tab S2) I automatically request and pay for Geek Squad protection. So far my devices have remained in pristine condition without having to use the insurance protection, but this is great to have. It's almost like Murphy's Law with electronics and no insurance - whatever can go wrong, will go wrong. Not only do my devices receive this insurance upon purchase, but I pay every year to maintain the protection and service. Last time I didn't renew my Geek Squad, within 2 weeks after it expired, my tablet started to malfunction and I found myself paying for a new tablet when I couldn't have it fixed (costed me more to fix so I purchased a new tablet). Lesson learned!

Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

The Geek Squad staff in person and on the phone have always been efficient, curteous and of great help when needed in the past and I have no doubt they will do the same if needed on this new item I purchased. The only issue I have is with the manner of how they are managed in the store. In the Boynton Beach store there's always chaos at the Geek counter. There's no line for people with appointments nor a line for those without appointmens who just have a quick question. There's no way to check in if you do have an appointment thus you have to wait on a long line which is ludicrous and makes the appointment concept mote.

Anytime I have ever had any trouble with my devices best buy always fixed the problem. I would never go anywhere else . I rather wait til they have the item then to go somewhere else

The plan is good but it only replaces the tablet 1 time within 2 yrs. If it breaks the first time they will replace with a new tablet but you will have to buy another Protection Warranty. Only a 1 time free replacement

I like knowing my moms tablet is covered if anything goes wrong.