Customer Ratings & Reviews

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

Agents were very helpful with my questions and explained things well

Sooooo glad i decided to get protection on my devices because i’ve already had to bring one in for damage and they helped me right away and got it sent off which is awesome! Makes me worry so much less thanks geek squad!!

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Perfect for your equipment warranty, the services they provide are so professional.

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

Always purchase a protection plan, especially when you buy for children anything can happen.

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

Very good, sale guy real helpful, everything went really smooth

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

Love having this protection. It is a security blanket in case something happens.

Peace of mind. Favorite store and good to know your stuff is protected

Worked with me very well. I went in and they got me a brand new one super quick.

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.