Customer Ratings & Reviews

haven't needed to use it yet and hope i don't have to

It really cool and it supports all my games and the keyboard is nice

Geek squad is a great team to have access too! Make your appointment and they will see you quicker! I love that! Geek Squad helped me get into my. Ew laptop. They were super supportive and helpful. Thank you GS Team!

I am not text savvy at all. I purchased a new laptop to go with my new restaurant. I opened up and geek squad was fundamental in the process of adding my Microsoft items. I don’t know what I would’ve done without them.

I got this extra protection for my computer and it was so worth it . My daughter stepped on my computer screen and they made getting it fixed so quick and easy !

It was all that was expected of it. I loved it. And totally recommend.

Definitely will get this product again fron this company

I got warranty for my ASUS g14 2024 haven’t had problems

Great piece of mind from Geek Squad at a fair price.

It’s really nice if you tend to be a bit irresponsible with handling your belongings, like me. I would recommend it for anyone who’s not extremely careful with their laptop.

Geek squad protection is the best coverage for the investment of electronics from Best Buy.

Whether it be fixing my laptop or mounting my Tv I know I can count on the service that Geek Squad provides!

So good I love it so much you can buy this too you kids and too your self

When it comes to Best buy's service, there is no beaten Geek Squad service. Have no idea how they gave them a name geek squad because they are furthest from geeks. Those guys rock.

Purchased for peace of mind. Good rule of thumb is if it’s over 20% of the items value, it’s not worth it.

I spilled a good quantity of liquid into my last laptop, so getting the protection was very necessary this time. Hopefully I never need it, but it’s better to have the first time around.

I purchased a Dell laptop for my son at the Best Buy in Miami Beach, believing that any damage would be covered by the 4 year insurance. The salesperson did not mention that if the computer got damaged again, the insurance would be canceled and not cover repairs. Now that it is damaged, they are claiming that this policy is outlined in the fine print. They claimed $800 to fix it, even though the laptop itself didn’t cost that much—I paid $395 for insurance and $1,000 over four years, totaling $1,400. Geek Squad and Best Buy are selling misleading insurance.

Being as my fiancé did not purchase this the first time We got the computer and I realized that too late; I know the benefits, and will always keep geek squad accident protection for my products. It’s benefits are so worthwhile.

My fiance and I went to get a new laptop. I need to connect my device with a stenograph machine and therefore had very specific specs I was looking for. We weren't assisted by anyone in helping pick out a laptop. I had already narrowed it down and once we decided we asked Francisco in the computer's department if they could unlock the cage to get our laptop out. The one we wanted was only available as an open item but decided to get it anyway. Francisco was telling us about the protection plan options. The way it was explained to us was, Option 1 covers accidental damage but nothing internal. Option 2 covers everything internal but nothing externals such as drops. That is pretty much how it was explained. He told us the 2nd option had tech support 24/7. I inquired about the accident damage protection plan and asked if that covered normal wear and tear and defects to the laptop and was told no. I found this strange as both my fiance and I past BBY employees. I asked when that changed and was given a vague reply about how it was like that. We ended up going for the plan that covered the internal damages with the tech support. Once I got home I started researching the plans because something didn't sit right with me in how the plans were presented. I started reading the terms and conditions and discovered the plan we were sold was a yearly membership feel. We never once were told it was a yearly $200 membership fee. Needless to say, I wasn't thrilled that something that important hadn't been disclosed. I also read up in the ADH plan and it covers exactly what I believed it did. My fiance and I had to return to the store to cancel the other plan and purchase the ADH plan instead. We were told we'd have to call the 1-888 number to cancel the plan. Such an inconvenience considering we would've purchases the correct plan had we been given the correct information. We called the 1-888 number and after a bunch of prompts were able to bypass and connect to a real person. We let him know exactly what we needed to do and he said, "it'll be just a few minutes" and put us on hold. 40ish minutes later we are still on hold and then get the call disconnected. No call back from anyone, no email confirming the plan had been cancelled and refunded, nothing. So now we have to yet again call and try again. The system in store should allow for cancellation of plans within the 14 day period. This is such a hassle. I was a supervisor at BBY for years. The fact that there was an employee giving incorrect and misleading information to a customer about the service plans is disappointing to say the least. I expect better interactions and better communication from the employees at BBY, that's why I shop there. Considering the employee was making a sale without having to do anything on their part since I knew what I wanted, should have made it so that at the very least they should've sold the hell out of the protection plan. Now we are stuck having to fix a mistake that could've been avoided.

I like the fact that there is a geek squad ready available when needed. Haven’t had to use them yet and that’s a good thing.