Customer Ratings & Reviews

Easy setup. Package professionally. Easy installation. Perfect upgrade

Always good with what they do i will definitely recommend to anyone in need of their services !

This is my starter PC and had to for 2 years and had no problems yet. It's a good pc for starters that has a budget for their gaming setup.

Okay, the end result with geek squad was excellent. After 3 visits for same issue, they refunded me & we upgraded. I also have the other type of insurance they offer for labor, I believe. Whatever they offer, I buy it because I can't afford a $2000 computer for a teen every year & none of us knows much about fixing them. I expect a new computer for a teen to last 3 years. Hope so! The 1st 2 visits werent ideal because they didnt solve the issue. Finally the young, professional manager got involved & solved issue. Very nice. The 1st visit was frustrating, because 1 geek told me ALL the gr8 things they would do to repair & clean it & sold me $150 parts ;( but then another, less invested, geek worked on it & didn't do half of what #1 promised, so we ended up going back twice more. $$They sold me a removeable hard drive, so they COULD fix it but they didn't move the hard drive contents over at all on that 1st FIVE DAY repair job (as promised by #1), so we had to go back a 2nd time to sit there & have them show us how to do it ourselves & our teen then did it with their guidance for 2 hours at their counter (with an appointment). They were kind & helpful each visit. Like most places, every tech is different, some superior but overall they were helpful. I was VERY happy with their final solution, once a young, professional MANAGER stepped in, miraculously, thank God! Unless you can repair computers yourself, buy BOTH types of insurance they offer: the Geek Squad protection & the Labor(?) Plan. On the $2000 computer, both of those cost about $550 and 1 of the insurances covers any electronic item he owns, they SAID, even? if not purchased at BB. I hope they told me that correctly, because it is difficult to understand what each really covers, as they offered no detailed plan info & I did ask for it. The labor+(?) plan has to be renewed annually, btw. It's not cheap but for US it has been worth it.

Very basic desktop but works great! It uses a display port not hdmi, and you will need a WiFi adapter. The updates will take a while, due to how outdated the system is but is really good desktop.

One of the greatest PCs I bought. Works really well. Works fast and well. Doesn't make too much Noice. Got it for a good price and performance really good for that price.

Agents wrote computer comparisons for me as a reference guide in making my final decision on a computer purchase

Have not had to use but am glad to have it available!

Not happy with customer services. I got my package on time but the way it was package was unsatisfactory. Computer should have been wrapped. Without being properly packaged I suspect that the pieces needed where lost. Delivered in the rain I worried the Computer would be damaged. I finally got it set up after going out to get a new keyboard and mouse because the one it came with was missing the connection piece. This is beyond annoying and tiggering. Do your job!!!

when you need professionals to fix your PC these people at best buy known as the geek squad are there to help plus a word of advice it is always good to get their protection plan especially if you have kids or pets that get around your computer or just when you want to make sure your game is always playing at peak performance

Love that I can call if I need help or if there is a problem with my PC. Good value to know I can get help when needed.

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

Just recently bought a computer from them and so far its amazing. Great value for the price. Thanks IBUYPOWER!

Perfect computer, I loved it. You want a computer this is the one!

I love my geek squad protection plans. I get them on everything I buy just because you never know what can happen, and knowing that something happens im covered is worth every dollar.

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

I have decided to give the overall experience of this purchase as it was by no means perfect. An overall solid purchase though. Its got the GPU, CPU, and decent enough RAM. There are more parts in the build that are closer to the lower end overall, but they are not the worst by any means. I'd say that if you are not informed of all things PC to look elsewhere as there are a few things such as settings that should be changed out of the box. Cooling is an issue as well so if you are not comfortable purchasing better parts to swap out such as the AIO, and additional cooling fans. If you're doing the basics like browsing, movies, schoolwork, music, etc. then you could consider it as I don't believe these would be demanding enough to give issues. It's decent overall and I am satisfied with my purchase.

I always buy this with a major purchase of over a few hundred dollars. Mostly I don't have to use it, but I have had a couple of purchases that just didn't hold up and had to be sent in and repaired by Geek Squad several times.

Haven't had to use it yet, and I hope I never have to! lol but I definitely am glad that Best Buy offers services like this just in case.

I usually buy Geek Squad service because of their reliability and expertise. Whenever I encounter technical issues, I know they’ll provide fast, professional assistance. Their technicians are knowledgeable and offer thorough solutions, whether it's for repairs, setup, or troubleshooting. The convenience of in-home service and flexible support options also make it easy for me to get help when needed. Overall, it’s a trustworthy service I can depend on.