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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 723 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 723 reviews
  • Rated 5 out of 5 stars

    MILLION MILER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an OVER THE ROAD TRACTOR TRAILER DRIVER. This GPS has helped me earn a living. I depend on this item and previous versions of it. I've been using GARMIN DEZL for over 20 years now. Simply the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I haven’t had to use them yet - but I’m sure they’re great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dashcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution on the camera but the overall operating system is a bit dated. The updating the firmware can also be a hassle at times, the camera wont function the same when it needs updating. The app is buggy at times and start up tends to freeze when powering up sometimes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love The geek squad protection. I always feel safe knowing that if anything ever happens to my products I don't have to worry about it. Best buy is my fave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    READ READ READ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1-Year Accidental Geek Squad Protection plan is a great option for anyone looking to protect their electronics from accidental damage. I have been using this plan for the past year and have found it to be very beneficial. Firstly, the coverage provided by this plan is extensive. It covers accidental damage such as drops, spills, and cracks, which are common occurrences with electronics. Knowing that my devices are protected gives me peace of mind, especially when I am frequently on the go and using my electronics in various environments. Secondly, the process of filing a claim is very straightforward. In the unfortunate event that my device gets damaged, I simply contact Geek Squad and they guide me through the steps to get it repaired or replaced. The customer service representatives are always helpful and professional, which makes the whole process much easier. Additionally, the turnaround time for repairs and replacements is quite impressive. In my experience, I have had my devices repaired or replaced within a reasonable amount of time, minimizing the inconvenience of being without them. This quick service is especially appreciated when it comes to essential devices like smartphones or laptops. Lastly, the price of the 1-Year Accidental Geek Squad Protection plan is reasonable considering the benefits it offers. While it may seem like an additional expense initially, it can save a lot of money in the long run if any accidents occur. The peace of mind and convenience it provides make it well worth the investment. Overall, I highly recommend the 1-Year Accidental Geek Squad Protection plan. It offers comprehensive coverage, excellent customer service, quick turnaround times, and reasonable pricing. With this plan, you can rest easy knowing that your electronics are protected from accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1-Year Accidental Geek Squad Protection plan is a great option for anyone looking to protect their electronics from accidental damage. I have been using this plan for the past year and have found it to be very beneficial. Firstly, the coverage provided by this plan is extensive. It covers accidental damage such as drops, spills, and cracks, which are common occurrences with electronics. Knowing that my devices are protected gives me peace of mind, especially when I am frequently on the go and using my electronics in various environments. Secondly, the process of filing a claim is very straightforward. In the unfortunate event that my device gets damaged, I simply contact Geek Squad and they guide me through the steps to get it repaired or replaced. The customer service representatives are always helpful and professional, which makes the whole process much easier. Additionally, the turnaround time for repairs and replacements is quite impressive. In my experience, I have had my devices repaired or replaced within a reasonable amount of time, minimizing the inconvenience of being without them. This quick service is especially appreciated when it comes to essential devices like smartphones or laptops. Lastly, the price of the 1-Year Accidental Geek Squad Protection plan is reasonable considering the benefits it offers. While it may seem like an additional expense initially, it can save a lot of money in the long run if any accidents occur. The peace of mind and convenience it provides make it well worth the investment. Overall, I highly recommend the 1-Year Accidental Geek Squad Protection plan. It offers comprehensive coverage, excellent customer service, quick turnaround times, and reasonable pricing. With this plan, you can rest easy knowing that your electronics are protected from accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well-worth-it for Dashcams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 3-year protection plan for my Rexing Dashcam. As reliable as they might seem, being under the sun every day will surely cause some deterioration at some point. A couple of the cable connections melted from heat over time causing the pins to be stuck inside the unit beyond repair. My protection plan was able to cover the damage and was given a brand-new replacement on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sometimes it's worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My car camera recently stopped working correctly and I was going to buy a new one when I noticed that i had bought a 2yr accidental insurance. Problem solved. I received a gift card for the price of my old one and then I bought a replacement car dash camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolute must !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to know if there is an issue they are knowledgeable and willing to solve any problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great group of Geek Squad Members.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad guys Tyler and John were very informative, did the job quickly the first time and were friendly to talk and explain the operation of our Dash Cam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They r great at what they do don't change a thing sweet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this. Hoping I don't need to use it, but at least, I am covered. They are such a quick, knowledgeable team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dash cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my dash cam. Before they installed a lot of cars got so close to my car. Now when they see a have cam they don't get that close.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is always the best. I would highly recommend purchasing it for any of your electronics. They go above and beyond to make sure that the customer is satisfied with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used this for different items. It came in handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the extra money for this extra protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is very good, I am satisfied with the company The service is very good, I am satisfied with the company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the tv and got it setup in perfect condition have not had a single issue since!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have a piece of mind when things don’t work or break. That’s why I always buy the extra warranty, I have used it a couple of times and they won’t give you a hard time at all by using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never leave the store without one, at least on more expensive stuff. We had three free tvs due to having one. First tv broke withing a few months, got it replaced free. Bought a plan with it. That tv had an issue within a few weeks, got another free tv...etc. Saved thousands!!

    I would recommend this to a friend