Customer Ratings & Reviews

The 5 year Geek Squad Repair/Replacement warranty is reasonably priced ( my 58"set was $79), and has covered 3 TV replacements in the last 11-12 years. Once the Geek Squad approves replacement, they allow the full price on your old set against the current price on a current model with similar features, or you can spend the difference on an upgrade. You pay any difference, and for putting a warranty on the new model. These flat screen sets do have pixel failures quite often, so putting the warranty is a no brainer. The factory warranty is much shorter.

Great service all around. I love the service it provides

Never had to use geek squad but heard good things. Still try to get the protection when I can.

The geek squad protection plan is worth it every single time. I purchase it on every product it is available on. It is so incredibly easy to fulfill in store the same day you’re there as well! Nothing like other “insurance” plans, this is a protection plan!

I've bought lots of MP3 player in the last twenty years! This is the best one yet! I won't buy another without the extra warranty it pays for itself almost every time!

I am sure you will appreciate buying this when you run over your electronic device with your steam roller while accidentally leaving it on the driveway.

I'm very hard on my music devices. With the plan replacement is as easy as picking out a new one.

I purchased this plan for my new product. I have had a few experiences with the accidental Geek Squad Protection plan. Those experiences have always been great and I was glad that I purchased the plan.

Ok................................................

BestBuy is simply the best on this. Always get service. Will save you a great headache.

I like that it holds my spot. You do have to go to the menu, local folder and press the "M" button, but it will hold your spot. It has lots of memory. It has more than my previous one. If a file starts with punctuation, you will have to change it since the are using the alphabet to place it on the player. I like the blue color.

Geek squad repaired my laptop and did a great job. They are the only repair operation I trust.

Purchased the extra warranty when I bought an iPod and it was a good thing I did because when she cracked the screen and I contacted best buy about they replaced it with no problem. The only downside was that I had to purchase anther warranty for it when it got replaced

My kids are ages 10 and 13. This plan reassures you that you will be safe letting your kids roam around and play on their iPods. I say that because they are covered 100% no matter what happens to the iPods. If it breaks, gets water damage, ran over, broke in anyway, then it's covered 100%.

We usually purchase protection but made the mistake of not buying it when I recently bought a TV. Needless to say when we moved it 4 months later, it broke and wasn't covered under manufacture warrantee. Had I spent the (I believe) $49 for the Best Buy protection, then they would have replaced the TV. Instead it will cost us about $250 to have it fixed. Lesson learned.

Mistakenly ordered the wrong color. Returned to the store with no complaints and reordered the correct color with assistance by Best Buy Associate. A wonderful experience. Gift received timely with no harm. Over 50 pics taken the first day - good quality. Music sounds great over headphones or bluetooth speakers. I'm the best gma ever!! Thanks Best Buy.

My son had this protection on his iPod and made use of it when it developed a crack in the screen. there was no hassle in using it and the instructions provided made it easy to back up his broken iPod and then transfer everything to the new one when it arrived.

With technical service technicians highly expensive to hire to fix technical issues, it is invaluable to have the Geek Squad 1-year protection as an all-around tech service at a reasonable annual subscription price.

Now a day, we are facing too much new technology. It is better to have professionals who can help to solve the problems,

Have been using Geek Squad since I purchased my most recent computer and if you get the right tech, all is wonderful, if you don't, not so good. Luckily I know the names of the best and as long as they work there, I will continue to use.