Customer Ratings & Reviews

I was told by the young skinny kid who finally stuck his head out from the back that they were WAY TOO BUSY to assist me with my fitbit but immediately looked to a young woman & totally ignored me afterwards.

Good at explaining the warranty and great costumer service

The geek squad is always polite and very helpful. I've never been made to feel stupid or inferior because I had a question or a problem with a device or something else I bought from the Best Buy.

Purchased my new garmin watch and i love it, does everything i need it to do to help me with my fitness and health.

Went to exchange an item I had did all the troubleshooting so thankfully they realized they said everything I did is what they would have done they recommended I exchange it in order to keep my protection plan and not utilize it for something that they knew I already took care of.

Great group of people help me setup my watch and it's working great

Amazing support and excellent customer service! The Geek Squad team was very professional, quick, and helpful throughout the entire process. Everything was handled smoothly, and I really appreciate their efficiency and friendly attitude.

Would never leave without it if you buy any item always get it!

[Employee of bestbuy] Worth the small pay to replace a defective item immediately! It's a simple process when it comes to small appliances, security cameras, headphones, and controllers. If it breaks or stops working all of a sudden, it will be replaced or refunded back to a store credit with no expiration date.

First time applying for the Geek Squad protection plan but I saw amazing video reviews on YouTube I’ll definitely recommend it.

Great for any tech issues and troubleshooting. Musr have

Geek Squad fixed it fast and explained everything!

I know im hard on things especially screens. Last time i bought a watch i didnt get snt protection plans and cracked it the same week. It mad me sad and i didnt have the money to fix it, so this go around i did this plan and know i wont have any issues.

A great add-on gor any product purchased as an open box or brand new. Is a practically no questions asked in order to get quality repairs done.

Great warranty service for an extended period of time.

Great experience with the protection plan! My phone and TV broke within the 5 year plan and they fixed / replaced no questions asked. I always get the protection plan at best buy with every purchase due to the positive experience.

They were able to fix my laptop when no one else could! They finished the repairs in a very reasonable timeframe.

Accidents happen to any device so i feel good knowing that if something goes wrong with my Samsung watch I have a group of pros who are ready to help me.

2-Year Accidental Geek Squad Product Replacement is the best!

The wait was a bit long, but the service was good and fast.