Customer Ratings & Reviews

I honestly haven't needed it yet, but I've had a few very scary moments where I thought I would have to use this to rescue my camera. Nonetheless, for an expensive piece of equipment, it's great for piece of mind. If you are on a budget like I am this is almost a no-brainer. I know your thinking - if I'm on a budget, then why pay for this service. Well, if your on a budget ... the last thing you want to have to do is re-buy an already expensive piece of equipment. But if you upgrade and change out your equipment like dirty t-shirts, then this is not as useful. It all depends on how you value your purchase - which is why I can't give this 5 stars or 1 star. Because on some items it's almost a necessity and other items it's like ... "why ever for?" ... if you know what I mean.

I never used it, probably not a good purchase for a camera.

I bought this as protection for my camera which included cleaning. I sent it away only to receive it back with spots still on my photos. I had to send it back a second time and there was miscommunication with how long it would take for me to get my camera back as an issue had to be escalated. I was quite frustrated as I missed out on using the camera during a trip overseas and struggled trying to get my point across to the people I was speaking to on the phone about the issues that I was having. It was resolved and I'm happy that I bought it but I think there's quite a bit of room for improvement with the Service and how they support you with it.

The geek squad is usually a helpful group of people that help me get my tech fixed

Would have been better if manager had been willing to work with me on yhe main purchase.

My camera was acting up because there was corrosion around the lens mounting. After standing in line for a very long time one person said he could not help me. Another person at the Geek Squad counter overheard this and said he would help. Did not realize extended warranty covers one cleaning per year. I was never told that. Camera was cleaned and now seems to be working correctly.

Hey, insurance is insurance, you pay for it in case something happens, and hope nothing happens.

I have used this once in the past and worked out amazing this time around I never had to use it so it was kind of worthless but there is that chance………

I should have used it to obtain an additional battery for my Sony A6400 since they are so expensive but I can't fully comment on anything else because I had no issues within the 1 year.

I always buy the geek squad but seems now they charge for things during the warranty you pay for. Not as good as it used to be

Ideally you never need this. Dont recommend. Hassel to use. Not a great value over all...likely fair though considering market.

Haven't had the need to use it yet. Probably won't have to due to the little use of my product, due to the covid situation, before it expires.

Never used my geek squad coverage. It’s still good to have it

I have used geek squad protection on the past and it was wonderful when a new item stopped working. It provides security for expensive new products. For me, two years is a good timeframe, not needed after that. Or you can renew at the end of the two year period.

I got a 1-year accident protection plan for my camera, but I never used it. I didn't drop my camera, nothing broke, no scratches. So it wasn't really worth it for me.

i have not used it. it's like having the peace of mind similar to having insurance.

I have used my geek squad protection for an item in the past that was damaged early on, it was simply replaced due to this coverage. For expensive purchases, the security protection is worth it and makes me feel more comfortable in the beginning.

Can’t go wrong with accidental protection on big purchases that are meant to be mobile

I had this for a iMac and they weren’t helpful but I haven’t used it for the camera yet.

I had my computer brought to the geek squad but 3 day after they gave it back to me it kept bothering. This kept going on for the year that I had the protection. My computer has not been fixed.