Customer Ratings & Reviews

I LOVE THE QUALITY OF SERVICE AND THE GREAT PRICE AND FAST REPLACEMENT SERVICE.

I guess it would have been great if I'd needed it but I never used it.

This Protection helped when needed . Great support and fixed the problem.

I would recommend because you never know what counld happened.

This was a great plan and got me a new phone when I dropped it.

great product, dependable, reason priced, great service

we like the insurance from best buy ................

I recommend best buy insurance for all my products

Got this for my son for school to use. Very pleased .

I Always purchase these warranty's never had a problem with them .

also took back but will buy when purchasing again peace.?!

such a great plan!! would suggest buying everytime!

I’d like to share some of my shopping experiences at Best Buy. I bought a Moto G3 (3rd Generation) cell phone on Best Buy in Nov 2015 (Total order: $261.23), including a 2-year accidental Geek Squad protection plan ($69.99). In May 2017, I bought an iPhone 7 plus for more than $1,000 at a Best Buy Cambridge store (MA). I did not trade in the Moto G3 when I bought the iPhone because I was unable to secure any help for transferring user inf from the Moto G3 to the new iPhone. Later that week, I managed to back up the inf on the Moto G3 with help from Apple customer service. Unfortunately the Moto G3 got damaged at the screen before I found time to trade it in. I visited the Best Buy Cambridge store recently on July 12, hoping to buy a case for my new iPhone and have the Moto G3 traded or repaired. To my surprise, the Geek Squad staff demanded an extra $50 for replacing the damaged Moto G3. As I was no longer using the Moto G3 and had little time to go through the processes of shipping and followup, I gave up. Another experience I had at Best Buy is about a fridge I purchased on the website this March (Total order: $117.60), for which I bought a standard 2-year Geek Squad protection ($21.99). Soon after it arrived, serious frosting developed around the freezer door, which made it almost impossible to open it. I inquired about the problem at Best Buy Cambridge store. The Geek Squad clerk explained that I need to call the national service hotline (800-433-5778). When I called the hotline, the agent told me that I had to take the fridge myself or ship it to a local store to have the problem examined.

best to upgrade to a better phone since this is outdated

not worth the value and too many people who do not know what to do when something happens

This warranty is an incredible deal for the price.. I did give it 4 stars as it does NOT cover liquid spills..Looking thru the website, there is a liquid coverage for cell phones available..Shame the sales clerk did NOT mention this!!!!!!

I bought the protection plan it's great piece of mind.