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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,905 reviews
  • Rated 5 out of 5 stars

    Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have coverage on all your purchases. I renew everytime it's due.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was top-notch. Employees were extremely customer friendly.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Im an employee & customer I approve this plan!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debating on spending money on something you probably won't need? Yes your toaster will probably outlast the warranty by a decade but if theres a power surge due to a storm or maybe even an unforeseen alien invasion theres still the slightest chance it may break down so at least you'll have the peace of mind knowing that your covered for any unforeseen malfunctions and if it says ADH it even covers accidental . I assure you we sometimes feel like the grim reaper when we are unable to help our customers so remember this. Unless your a total tech member you only have 15 day to return it .I promise it is really not a scam it was actually designed to keep you off the hamster wheel of dealing with manufacturers and hey, just so you won't be left with a feeling of regret for spending money on something you think is unnecessary it is even transferable so if you want to resell your product your increasing the value because we can transfer it to the new owner for the balance of the warranty life. Go ahead splurge on this warranty and live on the edge . I am an employee Im also a customer we still have the same terms and conditions as you do .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A two year accident protection. There isn't much to write about it, other than whenever ( hopefully never) something happens, that the protection will be fulfilled with ease

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are the best and help with anything and everything I need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is great with the protective plans that are in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad protection. Very well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect your investments it’s worth the peace of mind !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my connection issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed my CarPlay connectivity issue as a faulty cable. He listened to me and we went through the connection process sitting in my car. The problem was a broken wire in the cable. He helped me find the correct cable and sat with me while I connected. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have for those unsure future on expensive electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nintendo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just made appointment I would like to replace my son Nintendo, he just mess up something, idk what’s going on! I hope they are service is pretty good !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good deal big discount price. Sound good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m Best Buy offers a protection plan but I wish it covered 3 years (which is available online from Amazon). The Amazon price for the Nintendo bundle and their 3 year protection plan were both cheaper! But I prefer purchasing electronics from a local (brick and mortar) store where I can easily go for repairs-it’s much more convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a convinient warranty to have specially if your purchasing a game console for your kids. Added peace of mind when accident happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad at the Conroe location are wonderful!! They are very professional and always a wonderful help. They don’t expect you to know technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont sleep on this. I put this on everything that i can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad refunded me twice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my sons Nintendo twice. With a Geek squad service I had no issue. If they can not fix it, they will refund you full amount. This plan offers coverage for accidental damage to your electronic devices, providing you with peace of mind in case of unexpected mishaps. With Geek Squad's expertise and support, you can rest assured that your devices are in good hands. Customers have praised the quick and efficient service provided by Geek Squad, making the protection plan a worthwhile investment for safeguarding your valuable electronics. Overall, the 2-Year Accidental Geek Squad Protection plan is highly recommended for those looking to protect their devices from unforeseen accidents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a better option for than all the other stores which has protection plans for less than two years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy and Chick fa la just have customer service figured out. Thank you for that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, and added protection for my purchased items.

    I would recommend this to a friend
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