Customer Ratings & Reviews

Bought a Sony lens open box in EXCELLENT condition, did not work at all, took back next day. With a mfg warranty and additional BB warranty, sent to repair, 4 weeks later, not repairable. BB email Geek Squad APPROVED NEW REPLACEMENT, NOT STORE CREDIT. Went to store and 4 phone calls with CS, told only store credit, even though 2 warranties and approval for NEW REPLACEMENT. Didnt even refund for the warranty we paid for. But Best Buy will get their money back from Sony MFG. Crappy way to do business bestbuy, from a loyal customer of over 20 years.

My wife is a photographer, her 1900 dollar camera lenses that she major uses would not focus. We took it to geek squad to have repaired, there was apparently a problem in it that they could not get the parts in a acceptable time frame for them so the replaced it with a new one. My wife was totally excited. We highly recommend the Geek Squad.

I highly recommend getting additional protection for all your electronics. The return on your invest is worth it.

Every time I visit they are the biggest help to find what I need.

Would reccomend this to keep your purchase in great working condition.

Good deal, you never know when you are gonna need it.

wise to have the protection, though Best Buy sells it as being higher-value than it is. More steps and less easy than promised, but still helpful

It’s amazing to have a team of professionals just a phone call away

Great to have the peace of mind with geek squad protection plan

Good job on the sale!!!!!!!!!!!!!!!!!!!!!!!!!!’nnn

I buy most of my electronics at Best Buy because I love the Geek Squad warranty. I've never had an issue with it.

an essential and best pricing, always give the best advice and next steps

I recently purchased the 2-Year Accidental Geek Squad Protection for my gear. This service provides valuable peace of mind, covering accidental damage and technical issues that may arise. It's a wise investment to protect my devices and ensure they stay in top shape for the long run.

Lens was cheap and very good. Would buy again. Definitely enjoy how the pictures come out.

Great device greater service. I had seen reviews on YouTube about the product. Needed first hand information and I was provided just that by the geek squad. Thanks

Recommend any Best Buy protection plan for any product over $150 that you cannot afford to just pay for to replace. Best Buy just does a great job of fixing (if they can), replacing with a brand new if they can't fix, or if they don't carry the product any longer, they will refund you the purchase price (minus the protection plan of course) so you are free to purchase a new product of your choosing! It is really a great, hassle free protection plan that we have had to use several times and each time is was this simple. We continually purchase the protection plan every time on anything we are not ready to be able to walk back in and purchase if anything breaks.

They have a great service whit geek squad and this is a big deal

Love my camera and haven’t had any issues since getting it!

You can never fully predict what may happen to your gear especially when you have little ones at home, or the occasional slip from your hand. it's not that expensive and Best buys are pretty much everywhere so bringing it in for a swap isn't an issue.

For the price of these devices, it is important to have protection. The protection comes at a great cost. You can never bet your newly purchased device and risk damage without adding the protection. Sense of security knowing that we are taken care of if anything were to happen.